Etsy Reviews

2.2 Rating 582 Reviews
30 %
of reviewers recommend Etsy
2.2
Based on 582 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 42%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
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Etsy 1 star review on 17th April 2024
A M
Etsy 1 star review on 7th March 2024
Mischa Pearson
Etsy 1 star review on 28th November 2023
Jo
Etsy 1 star review on 11th November 2023
Anonymous
Etsy 1 star review on 27th July 2023
Linda. B
Etsy 1 star review on 27th July 2023
Linda. B
Etsy 1 star review on 8th July 2023
Anonymous
47
Anonymous
Anonymous  // 01/01/2019
Just use Amazon. Most items take 3-4 weeks to be Delivered. I'm still waiting, 6+ weeks later, for others. The nature of the company should be to provide fast delivery. It's just a pointless service and company. Stuff made my people at home, which is of poor quality and takes a months to arrive. Most customers would be ordering for a birthday or some kind of gift for someone. Waiting 6+ weeks is just mental.
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Posted 9 months ago
Etsy doesn't care about its sellers.PERIOD. Etsy charges lots of fees and provides no support for sellers. They have a Purchase protection program or something to this effect which never gets to be used. Your buyer breaks an item, you pay. Leaving this platform! A junk.
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Posted 9 months ago
VERY POOR PLATFORM. EVERYTHING IS REPORTED WHEN SELLING AND CUSTOMER SERVUCE IS REALLY BAD.MY MONEY 5K IS BEING HELD TILL DEC 2023 AND SHOP IS CLOSED FOR SOME FRAUD THAT REPORTED MY SHOP WHICH HAS NO VALIDATION OF WHO THEY ARE. THEY DONT VALUE YOU SO DONT WASTE YOUR TIME USING THIS PLATFORM. THERE ARE TONS OF PLATFORM THAT CAN BE USED TO SELL THINGS BUT DO NOT EVER USE THIS PLATFORM. OVERALL POLICIES DONT EVEN MAKE SENSE.
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Posted 10 months ago
I never received my order. Apparently it has been delivered. but without a tracking number it can't be traced. If I could give zero stars I would. Will never buy from Etsy again!
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Posted 10 months ago
Ich kaufe gerne auf etsy, man findet immer ausgefallene DINGE und nette Verkäufer, die einem weiterhelfen bei Fragen.
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Posted 10 months ago
Third party stole my money. Never sent anything. No longer sells anything on Etsy. How convenient.
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Posted 10 months ago
Worst experience ever.Already sent review but wasn't shown.Beware of this company
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Posted 10 months ago
Used to be a wonderful place for creative/artistic sellers and buyers.. Sold out to corporate types & is very, very different place from what it was. Not in any good way. So sad, we don't even engage anymore.. We see that as their loss... Likely they don't! Punk became a fashion like hippie used to be?! Oh hum!
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Posted 10 months ago
Hi , I had no issues with Etsy and Asgarts "metal fabrication company" they were both excellent. My grill arrived via FedEx in just 2 days to UK and is of very high quality, I don't understand the bad reviews there seems a lot , but I have only praise. 10/10
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Posted 10 months ago
I didn’t get my items and no respond from etsy. It’s a scam. They taking money for nothing
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Posted 11 months ago
Horrible experience as seller on Etsy. They closed my account with mentioning that I didn't pass verification. I provided all documents again, in better quality they kept silence for 7 days although promise to answer within 1-2 working days. Afterwards I tried to contact them to get to know what is going on, because I paid for my shop account and had one sale already. But they send me again template answer that - hey due to inconsistencies in your account we suspended it. They gave me 0 explanation on what happened, why was suspended what exact reason for it what paragraph I violated....still don't know. I kept asking please give me some explanation what is going on and how to fix it, but no communication from their side. Basically they suspended my account for what I paid already and gave me 0 explanation how to make refund how return money. Customer support just ignore you and try to push issue on other agent not to deal with you and not to help you.
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Posted 11 months ago
Chuffed my package has arrived 2nd class in 2 days. Smashing service Will use again. Punch and pickle. Thanks a lot Paul x
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Posted 11 months ago
200.00 for 4 cushion covers then hot with 104. 00 yat and duty charges. Should have been on invoice before purchasing goods. Very disappointed with this company
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Posted 11 months ago
O stars. Its a SCAM SCAM YOU WONT RECEIVE PRODUCT OR THE SEND DOGGIE PRODUCT. THE WONT REFUND. THEY SHOULD BE REPORT. THE ARE SCAMMERS
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Posted 11 months ago
As a small company making handmade furniture I stupidly thought etsy would be a good place to sell my furniture and all was ok for 2 months, then for some unknown reason the automated bots at etsy decided to delist all my products without warning or reason! They still have not contacted me as to why. So after 3 days of going around in automated circles, not a human to be found. (Handmade selling platform, ironic) I have closed my shop. A complete waste of my time and money. Do not try to sell on etsy they just don't care. It's an automated system set up only to make money, that's all.
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Posted 11 months ago
Closed my account after five years with no explaination. Kept my payments ! No customer service. Cant oppose scammers claims and had a tracked and signed for item refunded to the buyer as he claimed ge didnt get it ! It had the tracking on the order ! Loads of hidden charges. As a buyer gteat for scamming as a seller absolute nightmare now
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Posted 11 months ago
The most unfriendly old outdated CRM!!! if you are trying to list something here, wait until Jesus gets pregnant ...it took us 3 hours and two tutorials from you tube just to set up the payment page wich it was freezing and glitchimg over and over we did it on my computer and im two different phones Android and IPhone my goodness this Etst people wants sellers with listings or what.
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Posted 11 months ago
Sadly, I got not less option that 1 star for my Etsy review!. Scammers like Etsy are not common to find!. I bought an item from an Argentina's seller that I wanted to return and the seller (Gaucholife) agreed with that, providing the return information. The item cost me $300 shipping included and the return through Fedex or DHL will cost me more that $1,000!!!! THAT'S THE SCAM!!! THE ETSY RETURN TRAP!!! Obvioulsy, everybody (Etsy and Seller) were aware of this vicious final, leaving the customer with no option than keeping the unwanted item.
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Posted 11 months ago
On Etsy I recently bought some dried organic "Yorkshire Lavender" from Craftmoor. Delivery was quick and the lavender well parcelled. However on opening the polybag containing the lavender, there was not the usual scent of lavender, more of a weak, stale smell. I appreciate it's perhaps not the best time of year to buy dried lavender although sachets of it hold their fragrance for three or four years or longer. I feel other customers should be aware of the present quality of this product.
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Posted 1 year ago
I ordered a camera for over $1,200.00 and Etsy customer service is non existent to file a complaint against the seller. I went over the entire site and the information it provides to file a complaint does not exist. In addition, there is neither a phone number to call nor an email address to file a complaint. I will never ever purchase anything on this site again. I now have to use Paypal to resolve my dispute.
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Posted 1 year ago
Etsy is rated 2.2 based on 582 reviews