Etsy Reviews

2.2 Rating 584 Reviews
30 %
of reviewers recommend Etsy
2.2
Based on 584 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 42%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
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Etsy 1 star review on 17th April 2024
A M
Etsy 1 star review on 7th March 2024
Mischa Pearson
Etsy 1 star review on 28th November 2023
Jo
Etsy 1 star review on 11th November 2023
Anonymous
Etsy 1 star review on 27th July 2023
Linda. B
Etsy 1 star review on 27th July 2023
Linda. B
Etsy 1 star review on 8th July 2023
Anonymous
47
Anonymous
Anonymous  // 01/01/2019
Amazing .i orders floor mats for my Mercedes’ on January 25th and recieved it on 27th in Edmonton alberta Canada and I got exactly what I orderd.and this is the first time I buy from them. I am surprised how fast the shipping was even it was free.i will be ordering more often.
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Posted 1 year ago
Purchased a pair of oven mitts. Insufficient heat protection from this product resulting of a burn on my left hand. Will be taking this issue further.
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Posted 1 year ago
I found Etsy to be two faced. They love you if you buy something. Then they hate you if you are not happy. 👎☹️👎
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Posted 1 year ago
I ordered a present for my daughter's birthday. I was given an arrival date of between Jan 5 and Jan 12. I reached out to the seller "TV Goods" to make sure that was accurate. She told me that they would not reopen after the holidays until Jan 10 and that it would ship that day. On the 10th I contacted them asking for shipping information. I was told it would ship the next day and that I would receive tracking info when it shipped. A couple days later...still no tracking info. When I contacted the seller she asked if I wanted to cancel the order. I responded "no because my daughter is looking forward to the gift". She again said it would ship the next day. Two days later I asked again for the tracking information and rather than responding, my order was cancelled. When I contacted her and told her she should be ashamed of not providing what is ordered her response was that she gets hundreds of orders but doesn't have trouble filling her orders! Of course Etsy has no way of leaving a review unless you actually received the product...no way to warn others about them not providing orders. I contacted Etsy support by chat and was promised it would be looked into and they would get back to me. A week later... nothing! Etsy buyers beware if you don't want your children in tears not receiving gifts they asked for!!
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Posted 1 year ago
Their site says they will be shipped your order within one day. I placed an order two days ago and it hasn't even been packaged for shipping yet. And they don't respond to my emails. I won't be ordering anything else from this company and I suggest they change their company name from Etsy to Iffy.
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Posted 1 year ago
Ivan very helpful and great shop.
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Posted 1 year ago
Etsys customer service to their sellers is terrible. There is really no consistency in communication. I had an issue with refunding a product to customer. Etsy plays games with sending lame messages through emails which they don’t respond to for several days if at all. Find another platform to list your wares.
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Posted 1 year ago
No customer service!! I have received the item which is wrong and not as it was advertised. It's not just a small thing, its detail for the car. I have paid also the custom's fee which was not listed by the order! The details are wrong and I cannot send them back. In EU we have the right to send the order back to the seller within 14 days and this rule is not foreseen by Etsy.com. They just closed my case!! Never ever use it again and will recommend to all not to use it!!!
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Posted 1 year ago
I had a terrible experience with etsy. They showed zero respect to their users and simply banned my account without any email notice or prior notification, and for no reason! After searching, I knew that they do that to accounts from Africa and Asia, and the one in support confirmed that to me. This is a huge red flag and I strongly discourage anyone from using this service. This is completely unacceptable and I will be taking my business elsewhere. Do yourself a favor and stay away from this platform.
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Posted 1 year ago
I had an Etsy shop. I had a no return policy, but would consider a dialog if I had made a mistake, sent the wrong item in error, or if the customer had a similar issue. I sold vintage items. Each listing explained that old items are not new items. Certain wear and tear was pointed out in each listing as appropriate. I sold an antique Qing Dynasty robe that was over 100 years old. The buyer loved it as we communicated before the sale. I sold the garment, packed it, insured it and shipped it. It arrived right on time. I did not hear from the customer for three weeks. The buyer never contacted me, he went to Etsy and filed a "Customer Protection Program" complaint. His complaint was that it was not what he expected and the lining was a little faded. I told him I do not accept returns, and the garment had no issues other than what I explained in the listing as well as photos. He followed up with Etsy and said there was a tear in the back. An outright lie. After a few weeks since I had no further communication with the seller, Etsy said that I was required to send a refund and pay for return shipping. I refused. Etsy closed my shop. Etsy closed my shop while I was out of state due to a mandatory hurricane evacuation mandate. When I returned home, I had to liquidate my stock and send everything to auction. In the process I injured my leg and ended up in the hospital.  I do not want to do business with Etsy. Etsy is still trying to charge my account over $1,000. I want them to leave me alone. Honor my no return policy and close my shop forever. I will continue to advocate for unfair practices by Etsy for myself and other sellers until Etsy closes my shop and leaves me alone. 
Etsy 1 star review on 2nd January 2023 Etsy 1 star review on 2nd January 2023
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Posted 1 year ago
Order for a desk placed on 10 November 2022, for delivery before 19 December 2022. To date heard nothing from Etsy, the shop selling the desk, Slatehouse Furniture has posted that it no longer sells through Etsy, who remain silent and uncontactable. I'm starting to think I have been scammed by Etsy. Be warned when buying through Etsy, they are not to be trusted.
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Posted 1 year ago
Never received a my parcel Can not get hold of them Terrible service No refund absolute nightmare
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Posted 1 year ago
Wouldn't even give 1 star!!! Made a few orders with Etsy in the past and not had any problems until this year!! The issue is not so much with the shops (some arr absolutely amazing), its Etsy customer service I rate so poorly! I found them extremely patronising, unhelpful, they try to deflect, contradicting themselves and attempts to pass the blame!! Mo accountability whatsoever!! (I have screenshots of the conversations) My advice would be to look into each shop before your purchase, and be prepared to not get anywhere, if you need to use Etsy customer services! Absolutely shocking!!!
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Posted 1 year ago
All fees are not up front. But are deducted same day as purchase 2 separate charges
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Posted 1 year ago
Order never received, seller shop is temporarily closed. Etsy just closed the dispute case with no option to take it further. Seems like Etsy are supporting Christmas scammers
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Posted 1 year ago
Had put a lot of effort into making an online store and even making a few sales. After 2 days of being open Etsy closed my store permanently. Reason? I provided them with a bank statement instead of utility bill for address proof. I explained I can get a utility bill but no the decision was already made and I can not get a reply from them. No warning, no reasonable explanation or willingness to help, no explanation as to what happened to the sales. Nothing. Disgraceful behavior from Etsy. Will use another platform instead - my mistake for not checking reviews before!!
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Posted 1 year ago
SELLERS AVOID AVOID AVOID For over 20 years we have successfully retailed our products online on various platforms. Etsy do not give a chance to sellers even when tracking is proven and the buyer admits they got it, maybe a bit late because of the strikes. Etsy simply steals from you and there is no support available. Looking to sell online, AVOID ETSY AT ALL COSTS. Even worse than eBay, and I can assure you it pains me to say that.
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Posted 1 year ago
Use extreme caution if ordering from Etsy. I placed an order on November 20, delivery was suppose to be November 28. I contacted seller several times, with no response. I finally got my order on December 20, but it was not what I ordered. I contacted seller for the 8th time and still no response. I tried to contact Etsy about the seller and got a foreigner who tried to scam me out of $627! There is no customer service with Etsy. Lesson learned I will not order from Etsy ever again.
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Posted 1 year ago
First let me say overall I have always had no problems with Esty and I will continue to order from them. But I will stay away from the Chit Chat site. I wanted to return an item but they make it so hard that I did what they wanted, I gave up! I think anyone in this type business would expect to have returns and make it painless. And if they don't it is a good avoid this sites.
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Posted 1 year ago
The soap for curse reversal was a joke. The problems that I got at the time that I used those three soaps were unbelievable worse. I strongly don't recommend to go after those things. This was a tricky scam.
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Posted 1 year ago
Etsy is rated 2.2 based on 584 reviews