I bought a top from a top rated seller on July 1, I received it on 7/11, tried it, found it weird fitting and scratchy, the armholes were to big and the cleavage a little too deep, even though it was my size, I thought "that's ok, they said returns were accepted", I contacted the seller and asked for a return, they said I could but I had to paid for it myself and they would refund me as soon as they got the item back. The next day I spent $10 sending it back on top of the $35 I already paid for the top, on 7/13 I received a notification saying my package was delivered, the time and the person who received it, I waited 2 more days but no refunds and no messages from seller, I texted them looking for answers and was ignored, they kept my money and the top on my dime. I tried to open a case with Etsy but they wouldn't hear me out until 7/20 because they have no problem taking my money immediately but they would take their time helping you. Tried the chat, they couldn't or wouldn't help either.