Their customer service is diabolial, I purchased 2 watch straps only to find that when I received it, it didn't fit my wrist, the measurements of the strap were 119mm/75mm and on the receipt it states the measurements of what I ordered 125mm/75mm. I then tried to return it but there was no return slip on my receipt. I then contacted them and they said the watch strap was not theirs, even after sending them a copy of the receipt and the email they sent me comfirming the purchase. They have now stopped communicating with me and I now have to go throught the lenghty process of getting my money back through American Express.