Anonymous
My new seller account was suspended without explanation. I followed the guidelines to the best of my knowledge, and spent many hours setting up my account and listings. Two days later, I was suspended without any email explanation. I opened an appeal, mainly so I could find out what i had been suspended for. I assumed it was a glitch, or some minor error in submitting bank or I.D details perhaps. I wasn't selling anything controversial, or even questionable. I hadn't even sold anything yet. My only contact with anyone on the site, was a scammer trying to get my email address, who I politely declined, and later blocked. days later, I receive a cut and paste response from Etsy, stating i was now permanently suspended, it would not be lifted, and they weren't willing to give any reasons as to why. As somebody who suffers with a severe anxiety disorder, and relies on a remote business to support my family, this lack of explanation and transparency is extremely emotionally difficult. Is it really that hard for Etsy to explain what the issue was? I won't be going near Etsy ever again, not even as a buyer. Worst customer service experience I think I've had online.
7 months ago
Read Etsy Reviews
Etsy has a 2.2 average rating from 584 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial