I tried to get a reply for trying to sending a rug back to turkey! I got no response from you I will not be using Etsy again I think I had good reason for sending it back I waited for weeks for it to arrive the colour was more orange then red and I didn’t know it came directly from turkey and I would have to send it back by myself without help from you I didn’t know what to do I kept asking for help and no reply I paid £30 to send it back in the end I would not have ordered knowing it came direct from turkey Not a happy customer Margaret from Liverpool