I was given a run around about how to resolve an issue. I kept following instructions only to be given more. Then I was told she wasn't going to honor my request. I became angry and said they have been giving me the runaround telling me all these steps to take, and now won't honor my request. I shouldn't have said "screw you", but I just lost it after being told that she'll be able to do it then her saying she won't. This person named Meredith just sent me an email saying that I am and have been a mean person from the beginning, which isn't true, and to consider that next time when I want someone to help me, and to stop sending her emails. I was very civil stating my issue and what I needed. She wouldn't like going through what I had gone through.