I am getting nowhere. I ordered face masks on April 3, 2020 from SewByUSA thru the ETSY site. They promised delivery in one business day. They charged my credit card, and then a few days later the site posted my shipping label had been made on April 8, with estimated delivery of April 11 - even though nothing was shipped yet. Today is the 15th. Nothing shipped yet, and no word from SewByUSA or its parent company owner Jahlel Factor. I have emailed both Etsy and SewByUs and still waiting for my cancellation authorization. Neither of my daughters have received their orders either. I wonder how many orders have not been received by buyers but are being charged anyway. Barbara Gosse