We took a trip through Vietnam (Hanoi, Halong Bay, Hue/Hoi An), Cambodia (Siem Reap/Angkor Wat), and Thailand (Bangkok, Chiang Mai, Phuket) with Exotic Voyages and we are so impressed with the promptness and organization of this company! Our E.V. travel agent was Mai Phuong. She was quick with the email responses and thorough with her suggested itinerary. We like to pack our days full of activities and she was able to line up all of those in the short time we had available. Since we started the process over the summer, we had lots of time to do more of our own research and add things, change days/times for activities, and really fine-tune the trip. Mai Phuong never hesitated to jump right in and give suggestions or help us make everything fit. We took 5 internal flights on this trip and all of the transfers were perfectly coordinated without a glitch! We always had someone waiting to bring us to the hotel and and take us back to the airport, plus all the arranged guides were right on time each morning. They give you a choice of tiers for hotel quality/price, and whichever tier you select, you can be sure they have given you the best choice of hotels in that class. The communication was impeccable and we had packages waiting for us at reception on arrival for pick up times, local info, etc. This is our first time traveling with Exotic Voyages and we are thrilled with the excellent customer service and precision of our itinerary. We highly recommend this company and we would definitely use their services again! Thank you for a wonderful trip!