1 - Ordered a "new" transmitter (Dogtra) to replace my lost one on 11APR23 and received the order on 14APR23. 2 - The "new" transmitter was not in original packing and only placed into a manila bubble wrap envelope with a packing list. 3 - The "new" transmitter was defective upon receipt (the second/middle digit that indicates power levels did not work). 4 - Called FactoryOutletStore.com (FOS) to request a new transmitter and was told they could NOT send a new one until the old was received by them first. So... Due to THEIR error (shipping a questionably "new" item that didn't work correctly), I was now going to be forced to be without a transmitter until they get the old one back. 5 - I asked for them to ship new one while I kept the old one. Upon receipt of properly operating transmitter, I would return their defective one (in order to maintain training for my me and my dog). NOPE! Their "process" won't allow them to ship me a properly working item while I still kept the one they sent earlier, unless... I pay for a new one FIRST! In other words... I have to literally pay for their mistake. 6 - They had all my payment information (and could have charged me if I decided to keep the inoperative transmitter (Why I would do that, I have NO idea.) and they were going to send a return shipment label for the broken one (so they had the means to track the return)... NOPE! 7 - I went from the guy that answers the 800 number to "Scarlett" (that sounded more Hindi than American) in "escalations" to "Jane" (Scarlett's Hindi neighbor) and still got nowhere. 8 - Their business practices are simply wrong. If you ship someone a POS item, then you need to make it right. I will NEVER do business with these people and I cannot recommend them for ANYONE - unless you like getting screwed over. Tip for consumers: I truly have nothing good to say about the business practices of this company. They know they're wrong and only want your money. Products used: Dogtra 280C Transmitter