DO NOT PURCHASE FROM FARFETCH.COM I LOST $1,600 and they refuse to return the money to me. I purchased a $1,600 Off-White bag from the website directly on October 19. When I got the bag it came with a security tag on it so I decided to refund it. Farfetch provided me with a return PDF to print with a waybill number on it. I returned it November 9th. When I called to follow up with the refund 2 weeks later, they said it’s lost in transit and told me to wait. Two weeks later they emailed and they said they followed all their steps so it was not their fault and decide to close the case and refuse the refund of $1,600. When she called DHL they said the waybill number was incorrect and said it was from Mexico to Mexico. So Farfetch messed up and refuse to fix the issue.