Farfetch Reviews

Name: Farfetch
Rating: 1.48

1.5 Rating 319 Reviews

11 %

of reviewers recommend Farfetch

Company Reviews

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Metrics

1.5

Based on 319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“⭐ 1 Star Worst customer service experience I’ve ever had. I had an extremely frustrating experience with FARFETCH. My package was marked as delivered by FedEx with a signature from their own employee—not me—and it was never delivered to my home. I provided FARFETCH with updated and verified proof from FedEx multiple times, starting on April 24, clearly showing the package was not delivered to my address. Despite this, their customer service continued to rely on false proof of delivery from April 18 and ignored all the updated documentation I submitted—including an official FedEx email confirming non-delivery. Even after promising a “thorough investigation,” they repeatedly failed to act. They even submitted that same false information to Klarna in mid-May, weeks after being told it was incorrect. I was disconnected on calls, repeatedly told the issue was under investigation when it clearly wasn’t, and even told on May 1 that I was still responsible for the package—despite all the evidence I provided. It took weeks of pushing on my part just to get a fair resolution. No one should have to work this hard just to be treated honestly. The investigation process was a joke, and FARFETCH showed zero accountability. Avoid this company at all costs.”

Helpful Report

Posted 2 weeks ago

“Ich habe einen Anzug bestellt, der ohne Etikett geliefert wurde, und ihn fristgerecht retourniert. Farfetch behauptet nun, ich hätte das Etikett entfernt, ignoriert meine Hinweise komplett und lehnt die Rücknahme ab. Plötzlich wird mir sogar unterstellt, der Artikel hätte Gebrauchsspuren und Parfumgeruch – ohne jeglichen Beweis. Fotos? Fehlanzeige. Kommunikation? Ausweichend, vertröstend, unprofessionell. Fazit: Kund:innen werden hier für Mängel verantwortlich gemacht, die sie nicht zu verantworten haben. Rückgabe auf eigenes Risiko. Nie wieder Farfetch.”

Helpful Report

Posted 2 weeks ago

“Extremely disappointed with the customer service and shipping process. I placed the order 10 days ago, and when I followed up on the status, they were surprised to find out it hadn’t even been shipped yet and still i need to way for their team to follow up ! dont even waste your time with such platform”

Helpful Report

Posted 2 weeks ago

“I do not recommend this site at all. I am a gold member and this time they made fun of me. I bought a product and they sent me a different color. I understood that the product cannot be exchanged but instead of giving me a 10-15% discount because now the product is much more expensive than I bought it, they gave me free shipping, which I already have because I am a gold member. The money has been blocked with them for 3 weeks, I returned the product. So I was left without the product and without money and I have to pay more for the same product if I want to buy it again. Shame. Other sites like Mytheresa offer 10/15% discount and assume the mistake”

Helpful Report

Posted 2 weeks ago

“I ordered something and it was delivered to the wrong address. That was almost 2 months ago of me calling Farfetch customer service weekly. They refuse to credit me for something I never received. Do business with them at your peril.”

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Posted 3 weeks ago

“I would never ever buy from this place again. They delivered a box with no slippers inside and refused to do anything about. I have never had this happened to me. Scammed me out of $200. DO NOT BUY FROM HERE”

Helpful Report

Posted 1 month ago

“They sent me wrong items twice and they aren't answering any emails or whatsapp. Extremely bad customer service”

Helpful Report

Posted 1 month ago

“Worst customer service I would never buy anything from them again”

Helpful Report

Posted 1 month ago

“I bought a Givenchy bag in April 2024, it developed a mark and I contacted customer service on March 19 2025. I followed up X 4 times with no adequate response , then in May 2025 I got a response that it was over the 1 year warranty and they will not deal with my query. I went to the Givenchy shop and because it was bought with Farfetch they can’t help. So 6000 SAR later, I learned a hard lesson and I would advise anyone NOT to buy on this site. Go to the retail shop and but, even if it’s a small bit more expensive; it’s worth it when something goes wrong.”

Helpful Report

Posted 1 month ago

“It has been 3 weeks that I created a return for an order that one item was mistakenly delivered and the other one not as description but no one came to collect the package . 2 weeks I am following up on WhatsApp and emails but no answers even there phone number allocated to my country of residence is not working . Total scam this time . Even though previous orders were good but this time it is awful .”

Helpful Report

Posted 1 month ago

“Extremely disappointing experience with Farfetch – poor handling and no customer support I am deeply disappointed with my recent experience shopping with Farfetch. I placed an order for a pair of Jimmy Choo shoes on 15 February 2025, but when the package arrived, it contained only one shoe. Despite promptly reporting the issue and following all requested steps, it has now been over one month and I still have not received the missing shoe. Farfetch attempted to ship the missing item three separate times — and each time, the package was returned to sender due to missing documentation (no commercial invoice included). This shows a complete breakdown of their logistics and quality control. Throughout this process, I had to send multiple emails to their customer service team. After their latest shipping failure, I sent two follow-up emails over two weeks, asking for a solution — and received no response whatsoever. For a company that sells luxury goods, this level of service is completely unacceptable. - No proper case ownership - Repeated logistical mistakes - Zero communication or follow-up after multiple complaints I expected much better from a brand like Farfetch. At this point, I have no resolution, no product, and no assistance. I would strongly advise anyone to think twice before ordering from Farfetch if you expect reliability, proper customer support, or timely delivery.”

Helpful Report

Posted 1 month ago

“I ordered a pair of designer shoes expecting a brand-new, pristine item, but what arrived looked like it had been passed around dozens of times. The soles weren’t scuffed, yet the leather creases, light dust inside the box, and general wear made it obvious someone else had tried them on far more than a simple indoor fit check. I even wore them briefly myself to confirm the fit (they ran too large) and returned them immediately, complete with dust bags, authenticity cards, and the original box, within Farfetch’s 30-day policy. Instead of a genuine resolution, I was met with copy-and-pasted “final” responses from multiple agents (Daniela, Rita, etc.) insisting their partner boutique’s decision is non-negotiable. No explanation, no transparency, and no way to escalate to a manager, just robotic emails that ignore the facts. Bottom line: Farfetch may have a sleek site and top designers, but they hide behind partner policies and refuse to stand by their returns guarantee. This was the worst online shopping experience I’ve ever had, buyer beware.”

Helpful Report

Posted 1 month ago

“Am primit produse rupte”

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Posted 1 month ago

“Terrible supplier.. doing their best not to refund you for your legitimate returns. I will never shop from them again, never…”

Helpful Report

Posted 1 month ago

“FarFetch is a joke! Advertising items which they don’t fulfil. Far fetch stated the items were out of stock yet continue to advertise them on the website. Trading standard should review the company. Nk apology offered. Appalling”

Helpful Report

Posted 2 months ago

“I had a shocking experience with Farfetch and I seriously question their financial stability of the company. I brought 3 Tom Ford’s blouses, silk with a bow. 2 from Net A Porter and one from Farfetch. When it arrived I could see the colour was not white enough. Without trying it on, it I sent it back in one working day. I asked for a refund. I was then sent a photograph of a similar blouse with knife cut marks in the material. This is completely untrue. Why would I return something that I want refunded with knife marks in the silk? I was told that I returned damaged goods. I have now received five letters telling me they apologise there is nothing they can do and my case is closed. They have also withheld my items. Something is very wrong at Farfetch. I have now asked Amex to pursue payment and will never use this platform again.”

Helpful Report

Posted 2 months ago

“Farfetch sent me the wrong package. Since I live in Georgia, I use a third-party shipping service, to which Farfetch delivered the package via FedEx, and they then forwarded it to my country. Now, I’m asking Farfetch to either help me return the package from Georgia at their expense or refund my money. However, they refuse both options and insist that I must return the package at my own cost. The return shipping would cost me over $100, and by the time the package is returned, the 30-day limit will have expired. This was their mistake, yet they are refusing to refund my money.”

Helpful Report

Posted 2 months ago

“Farfetch refuses to help with lost package – be careful! I ordered an item from Farfetch, but FedEx forged my signature and falsely marked the package as delivered. I was not home that day, and I provided all the necessary evidence to prove it. Instead of helping me, Farfetch ignored my complaint and refused to take responsibility. They left me without my money and the item! I have reported this case to PayPal and FedEx, and I strongly advise other customers to be cautious when ordering from Farfetch because if something goes wrong, they won’t help you.”

Helpful Report

Posted 2 months ago

“I’ve been shopping through Farfetch for a good nine years and never had a problem however I had mix up with a return and it has taken them 3 months and is still unresolved. Their customer service has gone so bad, the call center cannot be reached and is not responsive. When they try to address your query, they take you into endless circles. I am now of the opinion that do not intend to refund a purchase I have returned and they acknowledged and simply intend to steal my money.”

Helpful Report

Posted 2 months ago

“Very bad process of return and refundation money. This is the last time to order! My issue was not resolved even after contacting Farfetch customer service as stated in their response! I would recommend not shopping on this website.”

Helpful Report

Posted 3 months ago

Farfetch is rated 1.5 based on 319 reviews