I had a very frustrating experience with Farfetch. My order was delayed for a month with no clear updates. Eventually, I was told a refund would be issued since the order wasn’t moving forward — but that never happened. Instead, I received an email days later falsely claiming the item had been delivered, even though I never received anything. It’s now been over a week since I was told the refund would be processed, and I’m still waiting. Poor communication and no accountability from customer service. Extremely disappointed and won’t be ordering from Farfetch again.