Farfetch Reviews

"I got a pair of expensive shoes from them for my wedding. I tried them on, they were too big, put them back in the box and sent them back with the fedex label. Something happened along the way and the box was bent a bit and there was some sort of scratch on the shoe. I had pictures before I sent them, but the other side refused the return and immediately shipped them back to me. DO NOT WORK WITH THIS COMPANY, IT WILL BE THE MOST EXPENSIVE DECISION OF YOUR LIFE."

"I got a pair of expensive shoes from them for my wedding. I tried them on, they were too big, put them back in the box and sent them back with the fedex label. Something happened along the way and the box was bent a bit and there was some sort of scratch on the shoe. I had pictures before I sent them, but the other side refused the return and immediately shipped them back to me. DO NOT WORK WITH THIS COMPANY, IT WILL BE THE MOST EXPENSIVE DECISION OF YOUR LIFE."

"I ordered a Coach bag from Farfetch. When the box finally arrived, it was empty - there was NO bag inside the box. The box was filmsy and one side was half-torn.\r\n\r\nI emailed their customer service and after waiting 15 days for the so-called investigation, all they could say was :\r\n\r\n'Please accept our sincerest apologies for the uncomfortable shopping experience you have recently encountered with us. We deeply regret any inconvenience this may have caused you and want you to know that your satisfaction is of utmost importance to us.\r\n\r\nWe understand that our customers deserve the highest level of service, and we are aiming to making things right. \r\n\r\nAfter taking careful consideration of all accounts, we are unfortunately unable to issue a refund or replacement of the item on this occasion. I\u2019m sorry for any disappointment this may cause.\r\n\r\nThank you for your understanding. I hope that this occasion will not discourage you from shopping with us in future.'\r\n\r\nSo when the customer does not receive the item purchased despite paying a few hundred dollars, all we get is sorry?\r\n\r\nFor people out there considering a purchase from Far fetch - my advice is proceed at your own risk!"

"This has been the worst customer service experience I\u2019ve ever had. I purchased a pair of glasses and had expensive lenses (worth \u20ac500) fitted. Shortly after, the arm of the glasses broke due to a manufacturing defect. Despite admitting the defect, Farfetch refused to reimburse me. They demanded that I return the glasses, even though I explained that I had spent \u20ac500 on custom lenses. The representative told me I wouldn\u2019t get a refund unless I returned the glasses and that my issue didn\u2019t matter because it was 'against their policy.' I am now facing a \u20ac900 loss (\u20ac500 for the lenses + \u20ac400 for the glasses). Their service is absolutely unacceptable."

"ZERO. They are scammers. Extremely unprofessional, they are changing prices after purchase, when shoping on sales, thy cancel your order when realise that was too cheap and say the item is out of stock, when there is on stock but they don't want to give you on cheaper price. The customer service is useless, they copy and paste, unable resolve any problem. Bunch of scammers and most prices are unrealistic."

"If I could give 0 stars, I would.\r\n\r\nPaid for a \"luxury quality authentic item\" (Nike Airs). Received poor quality, cheap plastic shoes with abdominal stitching, soles not even glued on straight, discoloured yellow, and whoever made these have had difficulty \"colouring within the lines\".\r\n\r\nNowhere on the tags is there any mention of the company. These came from somewhere called \"StadiumGoods outlet\". Box also damaged.\r\n\r\nThe order process was easy and delivery quick. Customer service was also quick, including to decide there is nothing wrong with these shoes.\r\n\r\nIf you want to pay hundreds for a product that you could get from Temu, Shein, Wish etc. then this is the shop for you.\r\n\r\nI would also like to add as a side note that producing and distributing fake brand items is a criminal act and anyone receiving this companies fake plastic items can contact their local ombudsman to file a formal complaint. Nike also receives and investigates fake items if you send them in. The company is liable to return your money, and can be prosecuted upon receiving your report from Nike as to the authenticity of the item. Highly recommend doing so, so that these rip-off companies get put out of business."

"If I could give 0 stars, I would.\r\n\r\nPaid for a \"luxury quality authentic item\" (Nike Airs). Received poor quality, cheap plastic shoes with abdominal stitching, soles not even glued on straight, discoloured yellow, and whoever made these have had difficulty \"colouring within the lines\".\r\n\r\nNowhere on the tags is there any mention of the company. These came from somewhere called \"StadiumGoods outlet\". Box also damaged.\r\n\r\nThe order process was easy and delivery quick. Customer service was also quick, including to decide there is nothing wrong with these shoes.\r\n\r\nIf you want to pay hundreds for a product that you could get from Temu, Shein, Wish etc. then this is the shop for you.\r\n\r\nI would also like to add as a side note that producing and distributing fake brand items is a criminal act and anyone receiving this companies fake plastic items can contact their local ombudsman to file a formal complaint. Nike also receives and investigates fake items if you send them in. The company is liable to return your money, and can be prosecuted upon receiving your report from Nike as to the authenticity of the item. Highly recommend doing so, so that these rip-off companies get put out of business."