Farfetch Reviews

Name: Farfetch
Rating: 1.59

1.6 Rating 242 Reviews

14 %

of reviewers recommend Farfetch

Company Reviews

Questions

Metrics

1.6

Based on 242 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Farfetch 1 star review on 2nd April 2024

Kyrylo

Farfetch 1 star review on 23rd March 2024

Ravindra Kumar

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Farfetch's delivery policy with FedEX needs alternatives. They require a signature for delivery at address and I understand this to ensure product is received by customer. However, FedEx also has an option for customers that work and not home during delivery, to pick their product up in person at the nearest FedEx location and sign for it with ID. Most people work and are not home sitting on their backsides being pampered awaiting a package because we have money and nothing else to do. WRONG!!! Most of us are hardworking people as customers and at least allow another option for customers to pick up and sign for their products ordered. I am truly disgusted with this whole FedEx signature at residence restriction because people are not at home 2:30pm in the afternoon. Hell, WE WORK!!! Once I receive my product, I will BEVER attempt ordering from this entity. Too much unnecessary B.S. surrounding shipping without reasonable options. ~NG”

Helpful Report

Posted 5 months ago

“I had success ordering from Farfetch until recently. I had an order dating to August 11th with 3 items with 2 of them delivering within 7-10 days as expected. The final item continued to say "issue with delivery" so I wrote in the first time to customer service 2 weeks after order and from that point until today spent over an hour on hold and on calls and over a dozen emails later and the only thing they could tell me today is they are going to have the item sent back to their shipper and credit me the invoice - so I don't get my item I desire at all. They site that the COURIER tried to reach me several times - UNTRUE. They site that I did not reply to emails - UNTRUE - they apologize for issue but 2 of 3 items got to me from same order without issue. Oh well I guess I will find the jeans elsewhere.”

Helpful Report

Posted 1 year ago

“Ordered pair of shoes and did receive wrong size . After returning and refund ordered again and after waiting for weeks and info that they have ben shipped they canceled the order and refunded the money . Terrible experience.”

Helpful Report

Posted 1 year ago

“I just realized I bought "non-returnable" shoes that don't fit. Their prices are outrageous shop at SSense..way better return service thatn Farfetch...”

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Posted 1 year ago

“Upon delivery of my Moschino shoes, the box was bent up. I opened the box and the shoe box was bent up as well. This was the last size so customer service didn’t discount it. They only offered I return the shoe and get my money back. My son was wearing the shoe to prom the next week. First off the packaging was done very poorly. If your buying a very high price item, your item should be package right. I will not be ordering from them again.”

Helpful Report

Posted 1 year ago

Farfetch is rated 1.6 based on 242 reviews