Farfetch Reviews

1.6 Rating 240 Reviews
14 %
of reviewers recommend Farfetch
1.6
Based on 240 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 48%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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I bought my boyfriend a pair of TNs that I couldn't get in Australia, he was after a plain black pair and found the ones he wanted on Fetch. I ordered 6 days ago and they arrived 4 days later sent from overseas to me in Australia. they sent the correct item and the correct size so my experience has been nothing but good.
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Posted 8 months ago
I don't understand the numerous negative reviews. I ordered from Far Farfetch twice already and they were shipped to Philippines in less than 2 weeks through DHL. Both items (Off-white bags) are absolutely authentic and no damages. //KT
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Posted 1 year ago
Quality clothes, the size grid corresponds. Very pleased with the purchase. Well done to the manufacturer. I recommend them!
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Posted 1 year ago
I bought a OffWhite industrial belt and it came in 8 days, how they told me. It was in perfect condition and nothing was damaged.
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Posted 1 year ago
ha ha if you are rich enough to buy these, just don't return it. All these bad comments are specifically about return issues because they cannot afford to lose $500 on items they don't like after trying them on. ha ha
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Posted 1 year ago
After reading all those bad reviews I was not sure if it was a good idea to shop there, finally YEAH, BEST IDEA EVER. I am totally, completely satisfied with my order and how the shipping went fast. I recommend!!
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Posted 1 year ago
I bought a versace bag in June. Not only was it 50% off, i also received it within a week. My first purchase from this website and it went smoothly. Great service!
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Posted 2 years ago
Amazing company
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Posted 2 years ago
My order was on time. Good customer service. I would buy from Farfetch again.
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Posted 3 years ago
I don't know why there are so many negative reviews! I have made more than 5 orders from Farfetch ever since 2018, I've never had a problem. Customer service is excellent. It's one of the best luxurious shopping websites out there and I used it the most. They partnered with boutiques around the world and all their stuff is legit. Please take negative reviews with a grain of salt!
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Posted 3 years ago
I read many negative reviews here. My experience was totally positive. Accurate and on time delivery. Excellent communication and no doubts of authenticity.
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Posted 4 years ago
Really good, professional service. Fast Delivery. Perfect packing.
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Posted 5 years ago
Really good variety, delivery speed and well stocked.
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Posted 5 years ago
Good service, fast delivery, perfect discounts! 5+
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Posted 5 years ago
Good sales and offer free delivery
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Posted 5 years ago
Easy to use, fast delivery.
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Posted 5 years ago
Great app, very quick and easy to follow. Accept paypal which is always a plus sign for me for safety reasons. Reasonable prices and all items are sent via courier so even though coming from the EU they arrived within 1 week and were extremely well packaged. Definately use again
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Posted 5 years ago
Amazing packaging . Emails on every step of the way . Brilliant selection .
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Posted 5 years ago
Super fast delivery via DHL and a fantastic range of high end products from across the globe
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Posted 6 years ago
Top service all round and extremely well packaged 5 stars farfetch thank you !
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Posted 6 years ago
Farfetch is rated 1.6 based on 240 reviews