Farfetch Reviews

Name: Farfetch
Rating: 1.46

1.5 Rating 335 Reviews

11 %

of reviewers recommend Farfetch

Company Reviews

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Metrics

1.5

Based on 335 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

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“I ordered something and it was delivered to the wrong address. That was almost 2 months ago of me calling Farfetch customer service weekly. They refuse to credit me for something I never received. Do business with them at your peril.”

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Posted 4 months ago

“I would never ever buy from this place again. They delivered a box with no slippers inside and refused to do anything about. I have never had this happened to me. Scammed me out of $200. DO NOT BUY FROM HERE”

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Posted 4 months ago

“They sent me wrong items twice and they aren't answering any emails or whatsapp. Extremely bad customer service”

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Posted 4 months ago

“Worst customer service I would never buy anything from them again”

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Posted 5 months ago

“I bought a Givenchy bag in April 2024, it developed a mark and I contacted customer service on March 19 2025. I followed up X 4 times with no adequate response , then in May 2025 I got a response that it was over the 1 year warranty and they will not deal with my query. I went to the Givenchy shop and because it was bought with Farfetch they can’t help. So 6000 SAR later, I learned a hard lesson and I would advise anyone NOT to buy on this site. Go to the retail shop and but, even if it’s a small bit more expensive; it’s worth it when something goes wrong.”

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Posted 5 months ago

“It has been 3 weeks that I created a return for an order that one item was mistakenly delivered and the other one not as description but no one came to collect the package . 2 weeks I am following up on WhatsApp and emails but no answers even there phone number allocated to my country of residence is not working . Total scam this time . Even though previous orders were good but this time it is awful .”

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Posted 5 months ago

“Extremely disappointing experience with Farfetch – poor handling and no customer support I am deeply disappointed with my recent experience shopping with Farfetch. I placed an order for a pair of Jimmy Choo shoes on 15 February 2025, but when the package arrived, it contained only one shoe. Despite promptly reporting the issue and following all requested steps, it has now been over one month and I still have not received the missing shoe. Farfetch attempted to ship the missing item three separate times — and each time, the package was returned to sender due to missing documentation (no commercial invoice included). This shows a complete breakdown of their logistics and quality control. Throughout this process, I had to send multiple emails to their customer service team. After their latest shipping failure, I sent two follow-up emails over two weeks, asking for a solution — and received no response whatsoever. For a company that sells luxury goods, this level of service is completely unacceptable. - No proper case ownership - Repeated logistical mistakes - Zero communication or follow-up after multiple complaints I expected much better from a brand like Farfetch. At this point, I have no resolution, no product, and no assistance. I would strongly advise anyone to think twice before ordering from Farfetch if you expect reliability, proper customer support, or timely delivery.”

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Posted 5 months ago

“I ordered a pair of designer shoes expecting a brand-new, pristine item, but what arrived looked like it had been passed around dozens of times. The soles weren’t scuffed, yet the leather creases, light dust inside the box, and general wear made it obvious someone else had tried them on far more than a simple indoor fit check. I even wore them briefly myself to confirm the fit (they ran too large) and returned them immediately, complete with dust bags, authenticity cards, and the original box, within Farfetch’s 30-day policy. Instead of a genuine resolution, I was met with copy-and-pasted “final” responses from multiple agents (Daniela, Rita, etc.) insisting their partner boutique’s decision is non-negotiable. No explanation, no transparency, and no way to escalate to a manager, just robotic emails that ignore the facts. Bottom line: Farfetch may have a sleek site and top designers, but they hide behind partner policies and refuse to stand by their returns guarantee. This was the worst online shopping experience I’ve ever had, buyer beware.”

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Posted 5 months ago

“Am primit produse rupte”

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Posted 5 months ago

“Terrible supplier.. doing their best not to refund you for your legitimate returns. I will never shop from them again, never…”

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Posted 5 months ago

“FarFetch is a joke! Advertising items which they don’t fulfil. Far fetch stated the items were out of stock yet continue to advertise them on the website. Trading standard should review the company. Nk apology offered. Appalling”

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Posted 6 months ago

“I had a shocking experience with Farfetch and I seriously question their financial stability of the company. I brought 3 Tom Ford’s blouses, silk with a bow. 2 from Net A Porter and one from Farfetch. When it arrived I could see the colour was not white enough. Without trying it on, it I sent it back in one working day. I asked for a refund. I was then sent a photograph of a similar blouse with knife cut marks in the material. This is completely untrue. Why would I return something that I want refunded with knife marks in the silk? I was told that I returned damaged goods. I have now received five letters telling me they apologise there is nothing they can do and my case is closed. They have also withheld my items. Something is very wrong at Farfetch. I have now asked Amex to pursue payment and will never use this platform again.”

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Posted 6 months ago

“Farfetch sent me the wrong package. Since I live in Georgia, I use a third-party shipping service, to which Farfetch delivered the package via FedEx, and they then forwarded it to my country. Now, I’m asking Farfetch to either help me return the package from Georgia at their expense or refund my money. However, they refuse both options and insist that I must return the package at my own cost. The return shipping would cost me over $100, and by the time the package is returned, the 30-day limit will have expired. This was their mistake, yet they are refusing to refund my money.”

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Posted 6 months ago

“Farfetch refuses to help with lost package – be careful! I ordered an item from Farfetch, but FedEx forged my signature and falsely marked the package as delivered. I was not home that day, and I provided all the necessary evidence to prove it. Instead of helping me, Farfetch ignored my complaint and refused to take responsibility. They left me without my money and the item! I have reported this case to PayPal and FedEx, and I strongly advise other customers to be cautious when ordering from Farfetch because if something goes wrong, they won’t help you.”

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Posted 6 months ago

“I’ve been shopping through Farfetch for a good nine years and never had a problem however I had mix up with a return and it has taken them 3 months and is still unresolved. Their customer service has gone so bad, the call center cannot be reached and is not responsive. When they try to address your query, they take you into endless circles. I am now of the opinion that do not intend to refund a purchase I have returned and they acknowledged and simply intend to steal my money.”

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Posted 6 months ago

“Very bad process of return and refundation money. This is the last time to order! My issue was not resolved even after contacting Farfetch customer service as stated in their response! I would recommend not shopping on this website.”

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Posted 6 months ago

“I’ve had a very disappointing and frustrating experience with FARFETCH’s customer service. I purchased a set of four plates, one of which arrived cracked. After over 20 days of endless emails and providing photos as requested, I asked for a simple replacement of the broken plate. FARFETCH claimed they couldn't offer a replacement due to their marketplace model, even though the item was still available, and instead insisted on a full return for a refund. Reluctantly, I agreed to follow their return process, despite the inconvenience and frustration it caused. I sent two emails requesting details on how to proceed with the return – including questions about the courier, shipping costs, and how to reorder – but I never received a response. It has now been 15 days without any communication from them. This experience has been a complete waste of time and energy. Not only did they fail to provide a reasonable solution for a damaged item, but they also completely ignored my emails when I was willing to comply with their process. I will not be shopping with FARFETCH again, and I highly advise others to reconsider before making a purchase. The lack of professionalism and customer care is unacceptable.”

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Posted 7 months ago

“I had one of the worst customer service experiences with Farfetch, and I feel compelled to warn others. I placed an order that was mishandled, and instead of resolving the issue, I was outright lied to by multiple representatives—specifically Diego and Filippa. They assured me the shipping issue had been taken care of, only for me to later discover through FedEx that my package was actually misdelivered. Not only did Farfetch fail to follow up or inform me that the issue was unresolved, but when I called back to get answers, I was treated as if I was making things up. When I requested to speak with a manager, I was put on hold for an excessive amount of time, only to be told that the manager was “too busy” to speak to me and would call me back the next day. And then, I was hung up on. This level of disregard for customers is absolutely unacceptable. I expected better from a company that claims to be a luxury retailer. Instead, I experienced dishonesty, lack of accountability, and blatant disrespect. Avoid Farfetch at all costs unless you want to risk dealing with incompetent customer service, no resolution to your issues, and zero accountability.”

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Posted 7 months ago

“Was a great company few years ago with products affordable at good prices where the business overheads where in line with the consumer expectations. Now in 2025 it's a rip off experience. Not recommended.”

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Posted 8 months ago

“"After investing with Trade Crypts for over a year, I'm impressed by the consistent returns and exceptional customer service. Their platform is user-friendly, and their team is always responsive to my inquiries. I've already recommended them to friends and family."”

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Posted 8 months ago

Farfetch is rated 1.5 based on 335 reviews