I ordered a pair of designer shoes expecting a brand-new, pristine item, but what arrived looked like it had been passed around dozens of times. The soles weren’t scuffed, yet the leather creases, light dust inside the box, and general wear made it obvious someone else had tried them on far more than a simple indoor fit check. I even wore them briefly myself to confirm the fit (they ran too large) and returned them immediately, complete with dust bags, authenticity cards, and the original box, within Farfetch’s 30-day policy. Instead of a genuine resolution, I was met with copy-and-pasted “final” responses from multiple agents (Daniela, Rita, etc.) insisting their partner boutique’s decision is non-negotiable. No explanation, no transparency, and no way to escalate to a manager, just robotic emails that ignore the facts. Bottom line: Farfetch may have a sleek site and top designers, but they hide behind partner policies and refuse to stand by their returns guarantee. This was the worst online shopping experience I’ve ever had, buyer beware.