I ordered made an order worth over $4000 on Farfetch. Received order confirmation but then a few hours later received another email stating my order has been cancelled as they could not complete a security check with my payment provider (I used a standard VISA credit card). HOWEVER, money was still taken out of my account! I have since been in contact with Farfetch customer services. They have been 1) slow to respond, 2) asking me for further information on things I already provided, and 3) completely ignoring my questions such as: confirming whether I will receive a refund!!!