After my package was stuck in UK customs for over 12 days, I receive the same answer over and over again from Farfetch and DHL just to go in circles. Every day they never received a proper response ever, only to say "we're working hard on it". I never received my item, the latest status of my item simply shows returned to the sender. I have not even received a refund or any form of compensation. Farfetch has not got back to me, it seems like nobody knows what's happening to my order. I never wanted to go public with my order, I have been very patient with the customer service reps. I've only been lied to over and over again. So disgusted with my experience considering my purchase wasn't of low value either. These people don't care about you at all. My order number is GAW39J and on the status, it says it's been delivered which is a complete lie. Rubbish service and disgusting business practice.