I feel completely ROBBED by Farfetch. I ordered two bracelets, one got lost in transit and I was refunded. The second arrived a week after purchase and when I opened up the parcel, the Jil Sander box was empty. Obviously astonished, I rang Farfetch customer service immediately and was told to send photos of the parcel for an investigation. Three weeks later and after several emails and calls, I was told sorry we can’t refund you, the boutique store insist they packed the bracelet. The investigation concluded that the parcel weighed the same on leaving the boutique as it did when it arrived with me. It’s not rocket science to work out that an empty parcel is going to weight same at it’s departure point as it is at its arrival point. But Farfetch didn’t investigate enough and didn’t care when I protested. My word was pitted against that of the boutique partner Eraldo, a position I never asked to be in but was put in through their own inefficacy. My case is now closed as far as they are concerned and I am out of pocket by a considerable amount and have no bracelet. Unacceptable. Will never be purchasing from them again and would not trust them to sort out any major issue. What incensed me even more was despite my obvious massive loss of both money, time and item, they kept saying have a wonderful day 😡.