Very horrible and awful experience and I would say NEVER buy from Farfetch!!! I previously purchased something from Farfetch in Germany and unfortunately the size of the clothes did not fit. I applied for a return from Farfetch and requested for a pickup, as this was an option on their website. On the day of the pickup came the delivery man who picked up the parcel for return. Until this moment, everything went smoothly, however, 2 weeks later, I found out that Farfetch has never received the retoure product. We tried to ask them to check their received packages or check with DHL. They came back saying that they simply don't have the package and neither does DHL. In the end, they did not willing to offer any help and only blame for DHL not providing any details. Of course the reimbursement of €450 of my return is never happened. I have contacted their customer centre (mail & call) at least 5 times but ALL ending up with the same result, and they just copy-past to reply me. Now I am still trying to get more information from DHL by myself, but it's very difficult. I can't believe how IRRESPONSIBLE Farfetch is regarding the fact that they were the one who sent the delivery man for pickup and now the package is gone after the handover, they don't want to have anything to do with it. Farfetch sent the DHL and even DHL lost the package or didn't want to take responsibility, shouldn't the seller/retailer Farfetch own up to their customers? How ridiculous Farfetch claims itself as a luxurious website, but their customer service is definitely worse than cheesy market. If you still do buy from Farfetch, do wish for a smooth delivery without the need of retoure.