I called Farfetch ahead of placing an order that would go beyond their regular return policy. It was my partner's birthday and the gift date would be past 14 days of delivery. I was assured it wouldn't be an issue and an exception would be made in case I had to return anything. It's now time to return an item and Farfetch won't honor their promise. I keep getting the same response over and over again from their customer service team, without any actual resolution. We've order from them enough in our household. Likely our last order after this episode.
1 year ago
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