Ridiculous customer service! I received shoes faulty, hadn’t worn them, notified them within a day or two of receiving them when I went to wear them and noticed. I had so many emails asking for photos which I sent many times, never dealt with the same person so I kept getting asked for new things or being told new things. There was no instant offer to exchange them! I was simply treated like I’m not being honest and I have been going back and forth for a week now it’s absurd. I spent $300 AUS on a pair of shoes that are faulty and they are doing absolutely nothing about it so far. Don’t bother with this site, shop somewhere else!!!