I ordered a pair of boots that didn't fit, I returned them and they say the partner boutique was unable to accept the boots since they were damaged..and sent a photo that shows the boots filled with hair and looking worn although i tried them for 2 minutes inside the house, on a carpeted portion to not scratch them. they are now sending them back, regardless of all my complaints, and I believe it's a way to rip customers off, since I am even a different hair color than the hairs on the boots on their 'proof'. I feel completely disgusted since I know i sent the product back in the same condition it arrived, I had never returned anything to them, I will most certainly never order again.