Returned my order back in August 2023, the order passed UK customs and was sent to Japan and then returned back to my billing address EMPTY. My parcel was stolen and tampered with somewhere after UK customs to Japan and back to me. Farfetch have been ignoring me since August and still have not refunded me for my missing goods of £180. I have had to contact trading standards to get involved. Do not purchase from Farfetch. Worst customer service I’ve ever experienced. I am now £180 down and I do not even have the goods.
1 year ago
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