I intended to purchase a Canada Goose jacket for myself and a Moncler jacket for my wife as a New Year's gift. After browsing online, I came across Farfetch and added selected items to my cart. Subsequently, I received an email confirming the availability of the items with a discount incentive for immediate purchase. Consequently, I finalized my purchase on December 17th, with a promised delivery date of December 27th, a 10-day delivery window that seemed reasonable for European shipping. However, I later received an email from Farfetch indicating that the Moncler jacket, previously marked as available (as confirmed by another email), was, in fact, unavailable. They proposed refunding my payment or offering an alternative product. I opted for a refund, intending to buy locally in time for the New Year. Concurrently, Farfetch informed me that the Canada Goose jacket was being processed and would soon be dispatched. Simultaneously, I received another email from a different boutique stating that my Moncler order was processed and set for shipment the next day. I promptly requested a cancellation and refund from this boutique. They acknowledged my request but failed to provide any updates for four consecutive days. Since then, despite my daily email inquiries, I have neither received the ordered items nor obtained a refund. Additionally, the responses from Farfetch's customer support have been inconsistent. One representative claimed the refund for the Moncler jacket was processing, while another insisted it was already shipped. Furthermore, the Canada Goose jacket, initially scheduled for delivery on December 27th, remains undelivered, with no concrete updates or tracking information available. According to the app, the Moncler order appears canceled, while the Canada Goose order is still listed as "preparing." Regrettably, I have yet to receive the Canada Goose jacket despite having paid for it 11 days ago. Conversely, the Moncler jacket, according to shipping information, may arrive next week. However, I remain skeptical due to the conflicting information provided by Farfetch's customer service. Their inconsistent and unresponsive customer support has left me frustrated and out of pocket by over €3,000. I strongly advise against doing business with them based on my experience.