BEWARE when ordering shoes. I ordered a pair of stilettos from FARFETCH. When I received them I noticed the soles were slightly used ( as in they had been tried by another customer before me ) and my mistake was not to take a picture when I received them. They were too small and I returned them. The partner company refused to refund them arguing the soles were marked and saying I used to shoes. I returned them WITH the plastic tag securing the fact that you cannot use the shoes outside except to try them at your home. A PROTECTIVE ADHESIVE SHOULD BE ON THE SOLES OF SHOES ! Customer service did not even try to help me with the partner store. They obviously don’t care,..