Terrible customer service, I've never received a refund!!! I was charged twice for an order on two separate credit cards. I placed an order on Farfetch website, and after receiving a notification that the payment on my card didn’t go through, I proceeded with a second card (Revolut). However, despite the notification, the payment was processed on both cards, resulting in duplicate charges. I returned the order and requested a refund for both charges, but Farfetch never acknowledged the mistake of charging me twice. As a result, I only received a refund on one card. I am still missing the second refund, which should never have been charged. I have been in contact with Farfetch customer service for months, providing all necessary documentation from my banks to support my case, but I have yet to receive a satisfactory response or acknowledgment of their error. My lawyer also sent a registered letter to Farfetch, but they never replied. This is a scam.