I'm a gold member. I returned an item via farfetch. The boutique said it was “damaged” and refused a refund. Farfetch then shipped the item back to me without my consent. For reasons they never explained, tracking later shows the parcel was returned to the sender, farfetch now has the item and has not refunded me. Customer service responded with confusing replies about a different item, closed my case, and ignored follow-ups. After almost a month of excruciating communication, phone calls being hung up on, emails ignored, I finally had enough. I’ve started a chargeback with my bank.