I ordered an expensive designer bag but received a pair of shoes worth about 5% of what I paid for. Despite their delivery error customers service is slow to help. The returns process is opaque- there are no updates from Farfetch, I had to call daily to chase. I have sent back the item 2 weeks ago but am still waiting for a refund. All they can advise you is to ‘wait a few more days’ and apparently are unable to do more than ‘email the boutique’. I am beginning to think I may have to resort to court action for my money.
6 years ago
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