All is perfect since you want claim goods. Then they are starting speaking that are only provider and not seller. Based on photos they are able to give you answer that you used too agressive product for maintenance of shoes (we used nothing) They dont want to give you official statement from seller. Bad experience with them, no focus on satisfaction of customer by their policy. Wrong behaviour vs. other webshops comparison. No more business with them.
4 years ago
Farfetch has a
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