Not even gonna post this as anonymous- they should know that I will take this further and further if no one replies to me. I have always shopped with fashion nova and usually would get my orders within like 5-7days max even during the strictest of lockdowns- as I live outside USA. I have ordered 2 weeks ago, and havent had any update on the tracking for 8days- its just stuck at what seems like step one- scan done and thats it. I have reached out to DHL- they told me to contact the merchant- well the bloody merchant does not communicate in human form! Been talking to this stupid bot chat every day with same automated answers, I have sent two actual emails, and filled in the "contact us" form 3 times from which you should be getting a reply within 24h- NOTHING. I have ordered clothes for the festivities, xmas and New Years/ otherwise I honestly dont even need them/ its way to dressy for a non occasion wear. I want a refund and a normal human reply/ thats the least you can do Fashion Nova!!!!!