Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,885 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my order and 10 minutes later sent a email to have it cancelled since I no longer needed the order. I was told in order to receive a refund I had to receive the package. I asked them why I would like for it to be cancelled, they replied back the next day saying the order has been processed and is now being shipped. Now they are not issuing me a full refund at all actually and is trying to only process it by gift card saying it’s due to the order being processed but they are the ones who forced the delivery. The customer service sends auto reply and does not address each concern directly even after asking for it to be escalated.”

Helpful Report

Posted 12 hours ago

“I bought a lot of clothing I lost quite a bit of weight and had nothing that fit right in my closet. I returned 95% of it some of the items were defective or just made kind of weird. What really had me irritated which is partly my fault for not fully reading the return policy. You don’t get YOUR money back only STORE CREDIT. Not only that YOU PAY $5 for A (1 single label) return shipping label and because I ordered so much I had several packages and UPS didn’t have a poly mailer to hold all of it I was CHARGED another $7 because I had to pay for shrink wrapping. So all of this for a store credit…for a store I wasn’t really impressed with. Moral of the story read the policies all of them! Or you too could be out of like $500”

Helpful Report

Posted 1 day ago

“AVOID At all costs. Never got my stuff. No refund. Avoided all.contact”

Helpful Report

Posted 2 days ago

“I had never from fashion nova and i will NEVER order again. The clothing I ordered is he poorest quality of clothing I have ever seen. I can only return one jacket in which I did not know i would not be able to return them if I was not satisfied. I just wasted 87.00 that will be putting in the give away bag.”

Helpful Report

Posted 1 month ago

“Their scrubs are small if your size is M order L. For their returns you have to pay shipping fee.”

Helpful Report

Posted 1 month ago

“Ordered a set for my birthday - fit like a glove! Definitely shopping again.”

Helpful Report

Posted 1 month ago

“Love Fashion Nova! The jeans fit perfectly”

Helpful Report

Posted 1 month ago

“My go-to for trendy outfits. Always getting compliments when I wear FN!”

Helpful Report

Posted 1 month ago

“Super fast shipping and the dress looked exactly like the pictures. 10/10!”

Helpful Report

Posted 1 month ago

“Everything fits true to size and the fabric feels great. Totally worth it!”

Helpful Report

Posted 1 month ago

“Always on-trend and affordable. My favorite online store right now.”

Helpful Report

Posted 1 month ago

“Obsessed with their jeans and crop tops. Perfect for night outs!”

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Posted 1 month ago

“Great customer service - helped me exchange an item super quickly.”

Helpful Report

Posted 1 month ago

“I love how they always have new drops. Never out of style with FN!”

Helpful Report

Posted 1 month ago

“Amazing quality! The product exceeded my expectations. Fast shipping and great customer service. Will definitely order again.”

Helpful Report

Posted 1 month ago

“Amazing quality! The product exceeded my expectations. Fast shipping and great customer service. Will definitely order again.”

Helpful Report

Posted 1 month ago

“Amazing quality! The product exceeded my expectations. Fast shipping and great customer service. Will definitely order again.”

Helpful Report

Posted 1 month ago

“Good quality product. Delivery was fast and packaging was excellent. Highly recommend!”

Helpful Report

Posted 1 month ago

“Great service! I was very satisfied with the product quality and customer support.”

Helpful Report

Posted 1 month ago

“Horrible! Never again! I bought a coat and waited wayyyy to long to receive it and the tracking said it was here and it wasn't for weeks! There is NO contact phone number its constant back and fourth emails that take forever as well. Then I finally get it and realize its cheaper now and they would not credit me for the amount as I paid more than it is selling for now. So I decide to send it back and it costs more than the coat to send it back! THEY DO NOT PAY TO SEND BACK! And now if I do send it back I will only get it refunded at what its selling for now NOT (SALE) what I paid for it originally! DO NOT BUY FROM HERE!”

Helpful Report

Posted 1 month ago

Fashionnova is rated 2.0 based on 2,885 reviews