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Fashionnova Reviews

2.0 Rating 2,793 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

2.0

Based on 2,793 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order for a good amount of items which were "delivered" a week later than they were supposed to, except their own delivery company driver stole my package after taking the "delivered" picture. This company refuses to acknowledge the issue with their delivery company and won't refund my order nor ship the items back out to me to correct the issue!! Extremely disappointed in how they treat their customers. If I ran my company this way I'd be out of business.”

Posted 1 day ago

“For a month my package is lost and nobody is responsible, the courier (Dai Post) can’t help anything at all. They don't even contact me back. My issue gets ignored. Fashion nova doesn’t have real customer service (they use robot only) so I can’t talk to anyone when I face the problem. I lost everything, my feeling, my timing and my money and I can do nothing about it. The worst experience of my life.”

Posted 4 days ago

“For starters I normally domt write reviews but they really made me mad. First their sizes are so off some stuff runs to big some to small I even read the size guide matched my size and it still was to large. Secondly they make you pay for shipping if you have a return which is bs. Lastly they give you store credit and not your money back which is also bs don't shop here!”

Posted 2 weeks ago

“They took 2 weeks to ship my parcel after I placed my order and I paid for express shipping but they shipped standard shipping, and I can only talk with AI discussing about this issue And my parcel is gonna take 3-4 weeks to be delivered (I asked post office) so the process is gonna be more than a month, I’m not sure if they ship by air or ship by boat. It’s worst experience in my life, when I receive my parcels (If they deliver) I’m gonna delete my Fashion Nova account immediately. I’m disgusted too much. 👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽”

Posted 2 weeks ago

“Fashion Nova is a complete scam- the owner of the site is A billionaire with no morales, just loves ripping people off and getting richer! I placed an almost $400 dollar order worth of clothing over 3 weeks ago. It was sent out and then started getting all these weird updates from there super scam shipping company "Lasership" things like the weather issues are causing delay- it was beautiful all week. There was no contact number so I kept emailing Fashion Nova- all of sudden while im sitting at home I get a text your package has been delivered... Obviously nothing was at my door and they scammed me! Trying to get my money back now as I filled a claim with Paypal.. What a total POS company”

Posted 2 weeks ago

“My order have been delayed for an unreasonable time in arriving. They took long time before shipping my order, had to contact them on several occasions before shipping my order. Didn't get to use the clothes i order for my trip. This was the first and last time I buy from fashion nova. Horrible!!!”

Posted 2 weeks ago

“THIS IS THE WORST experience I have had with a company. I made 2 orders purchases , the first order was delivered to the wrong address and after emailing them several times during which they suggested that I was not telling the truth even when the picture of the delivery door clearly isn’t my address. The told me I should go ask my neighbors as if I worked for fashion nova. The other order which was delivered at the right address is missing over 10 items . After numerous emails, they are refusing to take ownership for the error, I am still to date without merchandise that I paid for. I am truly disgusted by their lack of empathy and just disrespect way they conduct their business. This was my first time ordering from them and until they fix this I with no end give review of my distaste. WORST DELIVERY WORST CUSTOMER SERVICE POOR BUSINESS ETHICS”

Posted 2 weeks ago

“This company is a scam. I was fraudulently charged for which I did not authorize”

Posted 1 month ago

“I ordered a package with a total of $194. The carrier placed the package on the wrong porch and took a delivery photo. In the photo you can clearly see the address on the house as “317” which is nowhere near my shipping address. The carrier advised me by email that they notified fashion nova that the package was lost by the driver. Fashionova refused to reship or refund my order. They repeatedly told me “the order says delivered” but never addressed that it was delivered to the wrong address. They showed no concern or regard. 2 weeks later and past my trip, I still have no package and they refuse to replace or refund. The photo with the incorrect address is big as day when you track the package. They asked for a photo of my house showing the address (even though my shipping address was obviously not 317 from the start). I sent the photo 4 times just for them to still tell me that can’t help me. Ridiculous scammers. I will never ever order from them again. I’ve never dealt with a company so this ghetto or shiesty.”

Fashionnova 1 star review on 22nd August 2023

Posted 1 month ago

“Do not order from these if your in the uk! They lost my parcel and basically said nothing they can do I need to sort it! Even though cost me £11 for delivery!! I complained and they and they offered me store credit! Like I would ever shop again I want my money back!! Messaged on twitter for them to Publicly say oh they will get this sorted for me and to dm them. To be ghosted since and not had any replies! shame on the brand I want my money back!!”

Posted 1 month ago

“don’t order from fashion nova, just go to SHEIN. charge you for everything and when you need to something back they charge you and only give you store credit not your money back. this place is horrible I see why they was sued more than once. I can see a third law suit come through. DON’T ORDER FROM FASHION NOVA.”

Posted 1 month ago

“do not buy here!! If you want to return or exchange something, they do not refund your money, they only give you credit to buy something else and most of the clothes are defective, horrible quality Fashion nova bad company 👎”

Posted 1 month ago

“Fashion Nova continued to have delayed deliveries..but manages to get a day deliveries to other customers during their promotion. It’s ridiculous! They are becoming consistently unreliable.”

Posted 2 months ago

“My code didn't take I noticed when I checked out informed them immediately sorry we don't cancel orders and will only give you FASHION NOVA MONEY! I Have ordered from them before and shipping was an issue and again shipping is late my orders went from arriving yesterday to in transit today . Terrible customer service as you will never speak to a live representative. So YES THEY DESERVE 1 ⭐”

Posted 2 months ago

“I will never order from Fashion Nova again! My package was delivered to the wrong apartment! UPS did an investigation and it was determined my package was misdelivered -- I never received my order! From the time I received the message my package was at the front door (but wasn't) I sent multiple messages to Fashion Nova via the website. No one ever replied. In addition, an UPS agent advised me after the investigation information was sent to Fashion Nova to advised I never received my order and UPS was waiting on them to reply so my case can be closed. Fashion Nova never replied back to UPS. Not to mention, I used Afterpay. Afterpay keeps sending messages to submit payment. I refuse to pay for merchandise I didn't receive. Finally, I figure out a way to email Afterpay the UPS investigation information that was email to me. The person who replied via advised me to dispute the order. Fashion Nova is using the email communications to get over on their customer. How can you refuse to not help your customers and Why is Fashion Nova refusing to contact the 3rd parties like Afterpay to say hey this customer didn't receive their, so they don't owe anything please update all information according or reply back to the shipping companies when evidence has been provided! Fashion Nova is becoming a fraud by using the email communications as way to take customers money! I'm begging you please don't order from Fashion Nova because if your package is misdelivered or something goes wrong, they won't respond, and you won't get your money back!”

Posted 2 months ago

“My last two orders have been delayed for an unreasonable time in arriving. I’ve noticed that if you order items just before they offer the 1 day shipping offer, my order is waylaid. If you can get packages to people in one day, it should never take 2 weeks for an order to be delivered. I am dissatisfied with the service.”

Posted 2 months ago

“Dresses arrived too short/damaged/dirty, and they are not giving money back for any reason, no cancellations, no customer support! Complete scam! Stay away!”

Posted 2 months ago

“After all this my blouse was delivered today July 8, a whole week and a day later after trhey insisted they delivered it on July3 ! I had bought from Shein a similar blouse not long after my Fashion Nova blouse wasn't delivered and I like the look of the Fashion Nova one better, and I also bought a similar outfit but it's not short sleeve like the one I bought from Fashion Nova, I wouldn't have spent this extra $ that I can't usually afford if this hadn't happened, I bought the outfit from Shein not expecting to receice it from Fashion Nova, it's supposed to be delivered on July 10.”

Posted 2 months ago

“Worst website to order off of. Do not recommend. Nothing ever comes true to size and they do not return money to credit cards.”

Posted 2 months ago

“I wrote this to be posted on the Better Business Bureau's site with 1000's of other bad reviews from customers who had similar or same kinds of bad experiences with Lasership and I just sent it to my state attorney general too. I also sent the BBB a complaint letter. So far I haven't heard back from them. My shirt from Fashion Nova was originally supposed to be delivered on July 6, but I checked on this site early on Sunday July 2, and it now said that it was going to be delivered this day, it said it was out for delivery but a few hours later it said that they attempted to deliver it but couldn't because of security and signature reasons. I gave instructions on Ontrac's site which is a part of Lasership for them to please call me when they are ready to deliver my order because the intercoms are broken at my apartment building and only USPS has a key and they always leave my items securely inside on the first floor,and I have had items stolen left outside by Fedex,UPS etc. Lasership customer service agent called me back about an hour before they claimed to deliver my package and he said he sees my instructions and he assured me that I would get my package today. Shortly After 11 am on Sunday July 1, I got A phone call from Lasership telling me the delivery guy was outside my building I asked what side of my building A Or C she said C and said he left it there so I went Down just 1 or 2 minutes later but there is *NO* package inside or outside the front or back doors! I called and left my number with Lasership for them to call me back but they never did and I sent them an email too but I haven't gotten anything back. On July 3, I saw on Fashion Nova's site that my second package was going to be delivered by Lasership by July 10, so I canceled it, their site said Sorry we'll try to do better, then a few minutes later they sent me an email saying that they couldn't cancel it because it's already been processed! I'm sure this order won't be delivered either,it will be a miracle if it does. I deserve and want my $29.04 back! Lasership absolutely should be shut down out of business, I signed a Change.org petition yesterday that over 8000 signed to Protect Your Packages! Permanently Shut Down Lasership! And there are 1000's of customers on many other review sites besides here saying the same complaints about them. I never even heard of Lasership before and I and other customers didn't choose to use them,the store I and they bought it from unfortunately did. Ontrac sent me an email still falsely claiming it was delivered and Fashion Nova is unjustly listening to them!”

Posted 2 months ago

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Fashionnova is rated 2.0 based on 2,793 reviews