Name: Fashionnova
Rating: 1.97

“I am so angry This seller never sent item to Dhl courier even though a tracking number was listed, it’s been 3 weeks, I’ve contacted fashion nova about this issue and I am not getting any response I’ve contacted dhl courier and they said their was no merchandise received by fashion nova even though a tracking number was listed. Very poor and unprofessional service!! I will be disputing them through other avenues They haven’t heard the last of me”

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Posted 4 days ago

“not shopping with fashion nova the shipping and delivery timeline is diabolic”

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Posted 2 weeks ago

“I ordered 3 sets. Used size measurements available on site. All 3 extremely big! Maybe 2-3 sizes too big. For an 8ft tall woman! Waist goes over bust! No refunds as on sale. Think if it’s companies fault (due to incorrect sizing) should be able to return for correct size.”

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Posted 2 weeks ago

“Will not issue a refund to the original form of payment, only a credit to their website!!!”

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Posted 2 weeks ago

“I buy a lot of stuff from Fashion Nova the last piece I bought is not true the size I put it on yesterday to wear it for a party and the crotch hung and it's so stretchy and so thin that I should have gotten a small”

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Posted 1 month ago

“While some Fashion Nova designs are very good, their sizing and quality are impossible to predict. Some items are well made, especially their denim. But other items arrive with puckers sewn into the seams, broken zippers, and permanently impressed wrinkles from being stored in overheated environments. In one order the clothes arrived wet from condensation inside their sealed plastic bags. When these issues arise, in about half of their items, Fashion Nova provides no access to customer support. They offer store credit only (that they call a "gift card" to add insult to injury!) and the customer has to pay for shipping to return their unacceptable merchandise, even the defective items. If an issue doesn't fall under the categories provided in their automated returns options, it is almost impossible to find a human to address the problem. And if you manage to find a human, they are no more helpful than the automated system. Yes, some of their designs are sharp (others are raunchy, only missing an arrow and "Insert Here") and some of their prices are very good, but don't underestimate the irritation of dealing with their inconsistent quality and sizes, or the extreme difficulty of finding remedies for those inconsistencies and the cost of multiple return shipping. I'm thinking it isn't worth the occasional good buy.”

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Posted 1 month ago

“Clothes fit oddly, somehow tight on bust but not the top of the dress where my clavicular bones show its somehow too loose but too tight on my bust causing ugly spillage on the sides, if you are busty with a small waist, these clothes are NOT for you.”

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Posted 3 months ago

“TERRIBLE. They couldn’t find my address so my order was “returned to sender” THREE MONTHS LATER no refund but store credit. Obviously made a new order and here I am one month later still wondering where TF my order is. So 4 months all together and still no clothes. NEVER EVER ordering again. They also use DHL who then uses Tforce who is just awful.”

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Posted 3 months ago

“Scam customers service, no refund even if they shipped you a defective item. all clothes pictures are modified using AI to make them look good, but reality they are cheap looking clothes . Don't but from them, save your money”

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Posted 4 months ago

“You say to pay for fast shipping to receive items within a few days and yet when I pay for fast shipping you still make me wait for 7 to ten days. Fashion nova needs to keep their words because people are trusting on receiving their items on time specially if we are paying extra to receive it faster”

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Posted 4 months ago

“I am very disappointed with Fashion Nova. I purchased items earlier today, which said I could get a next day shipping and I still have time to do this next day shipping in two hours and some change. I finally put my order in once I got my order in it said something about shipping I put in for one day shipping because I didn’t know. I thought that’s what I was supposed to do to get this stuff. You know the one day shipping understood that I paid 2599 for the shipping and I’m still not getting my items they still telling me. I’m not receiving myself until the 21st I’m not able to talk to anyone. I keep emailing them. They not responding to me in a way that I need to be able to say I need to speak to a human being whatever happened to people speaking to someone it’s gotta be able to have to be able to speak to someone Fashion Nova their clothes they OK but I really just don’t like shopping with them. I don’t like the quality of how to treat customers. And I want my clothes. I just paid $100 for this stuff to make sure I can get it. You know in one day and I still haven’t received my stuff. I’m still not getting my stuff until the 21st. I just don’t appreciate it. I need a live person”

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Posted 4 months ago

“I am very disappointed with Fashion Nova. I purchased items earlier today, which said I could get a next day shipping and I still have time to do this next day shipping in two hours and some change. I finally put my order in once I got my order in it said something about shipping I put in for one day shipping because I didn’t know. I thought that’s what I was supposed to do to get this stuff. You know the one day shipping understood that I paid 2599 for the shipping and I’m still not getting my items they still telling me. I’m not receiving myself until the 21st I’m not able to talk to anyone. I keep emailing them. They not responding to me in a way that I need to be able to say I need to speak to a human being whatever happened to people speaking to someone it’s gotta be able to have to be able to speak to someone Fashion Nova their clothes they OK but I really just don’t like shopping with them. I don’t like the quality of how to treat customers. And I want my clothes. I just paid $100 for this stuff to make sure I can get it. You know in one day and I still haven’t received my stuff. I’m still not getting my stuff until the 21st. I just don’t appreciate it. I need a live person”

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Posted 4 months ago

“I had a return, they gave me an store credit in a gift card, I never received the code, the account is showing the credit but I can't use it because I tried so many times to get the code and still son't get it. They don't have any way to contact them, I tried through IG and they didn't reply”

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Posted 5 months ago

“The quality is trash and they refuse to accept return returns on items that per their own policy clearly qualify for a return. They then refused to provide an explanation, specific to an item as to why it cannot be returned, despite their policy, indicating that it can. I I’ve never felt that I’ve wasted money more than shopping with this brand and never will I ever do it again. I’m even more upset that I didn’t stop to do the research on this brand before purchasing, if I had, I would have seen that they’re known for faking their reviews and for scamming customers in this way. I was ignorant and thinking because the reviews on their website were great that that meant anything at all. It’s absolutely disgusting in today’s economy to take advantage of customers in this way.”

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Posted 6 months ago

“They went above and beyond my expectations. After dealing with several disappointing support teams, they were the first to genuinely understand my case. Their consistent communication and effective results made all the +1--- (706) --25--1--08--54 difference.”

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Posted 6 months ago

“They went above and beyond my expectations. After dealing with several disappointing support teams, they were the first to genuinely understand my case. Their consistent communication and effective results made all the +1--- (706) --25--1--08--54 difference.”

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Posted 6 months ago

“Don’t purchase anything from this company, my daughter bought 2 dresses for a charity event costing £180, far to small but she’s only a size 12/1, they expect her to pay £60 to return them and no money back just a gift card. Disgusting and awful customer service”

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Posted 6 months ago

“Stole from me I returned my wide leg floral jeans and never received a refund or klarna adjustment 2/25. 1ZHE83319077661421”

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Posted 7 months ago

“Very disappointment with your refund policy and my recent return experience. This was my first time ordering from Fashion Nova, and unfortunately, it has not been a positive one. I was unaware that refunds are not issued back to the original form of payment and that customers are instead limited to receiving store credit. Had this been clearly communicated prior to purchase, I would have reconsidered placing my order. It is extremely frustrating to be stuck with merchandise that does not fit and a gift card for items I am now hesitant to purchase. A more transparent and customer-friendly refund process would make a significant difference, especially for first-time buyers. I hope you will consider reviewing how your return policy is presented and possibly re-evaluating the policy itself. Clear communication upfront helps build trust with customers. Sincerely,”

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Posted 7 months ago

“The quality isn’t there for the following: clothes, the customer service and the delivery time that’s never on time. The outfits that are on the model aren’t the same when it arrives to your doorstep. If I could give zero stars, I would.”

Helpful Report

Posted 7 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Fashionnova Reviews