Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,869 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,869 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“Australia buyers beware - due to tariffs returning a dress will cost over $100 to return for just a credit”

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Posted 5 days ago

“If you live in Australia and buy from this place it’ll cost you minimum $40 to return a $20 dress. Buying dresses online is risky and sure enough the dress looks like a garbage bag on me. I went to return it (happy to do so for a credit and get something else instead) only to find I have to pay for shipping to the US from Australia which is quite pricey, more expensive than the dress itself. NEVER AGAIN! Thanks for reminding me why I never buy dresses online.”

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Posted 1 week ago

“high costs if you return items!!!! if you order to UK forget about free returns. I have been asked to pay for 3 dresses I have ordered extra and pay nearly £30 for a return to them... how disappointing that they don't inform before purchasing that you will need to cover the costs of the shipping to them! I will bever order again! DIDDAPOINTING!”

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Posted 3 weeks ago

“Navigating the complexities of an unresponsive and problematic online trading platform left me feeling helpless. After trying countless support channels, forums, and so-called experts, I was burnt out and ready to accept defeat. That’s when I stumbled upon Mrs. Napua Francesca and her incredible team. From the very first conversation, I could tell this was different. They didn’t just listen — they heard me. They analyzed my issue in detail, provided clear steps for what needed to be done, and stayed in touch throughout the process. They helped me make sense of confusing policies and terms that the platform had used to dodge accountability. Thanks to their persistent effort and expert handling, I was finally able to reach a resolution that restored both my funds and my faith in justice. If you’re in a position where you’ve tried everything and feel like giving up, please give them a chance. You won’t regret it.”

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Posted 3 weeks ago

“Fashion nova gave me the wrong size and refused to pay for the shipping label, also there seems to be a decrepency with the size”

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Posted 1 month ago

“I faced a tough situation when my account got blocked following a withdrawal request. I was concerned about losing my investment. Thankfully, Mrs. Mercy and her team provided excellent support. They kept me informed, worked fast, and helped me recover my money without any issues.”

Helpful Report

Posted 1 month ago

“I had an issue with my order and initially reached out to the team, where I was told the matter would be escalated and I’d receive a response as soon as possible. Unfortunately, I never heard back—despite multiple follow-up attempts on my part. Eventually, I returned to the website and submitted a new request, expressing my disappointment with the complete lack of communication and making it clear that, at that point, I wasn’t even expecting a response. Only then did I receive a reply—stating that because I mentioned not expecting a response, my ticket was closed. This is incredibly frustrating and unacceptable. I reached out more than once and was ignored until you decided to close the matter without resolution. In the end, I lost both my money and the product I ordered. Based on this experience, I would not recommend shopping with your company. The way this was handled reflects a serious lack of accountability and customer care. The products can be great but If you run into any issue with your order, don’t expect them to care.”

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Posted 1 month ago

“My experience with ordering from the company is a hit or miss so far I have had more misses i am disappointed with my last order the Alyssa teeshirts the advertisement do not day crop top the shirts are short I have been dis appointed more than once with a order this company does not have easy returns you can not call its difficult to contact or get a refund it is too many negatives I normally do say anything but this time I have had it I am spending money on items I dont want or like I give not ordering again I am going to block my email”

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Posted 2 months ago

“I placed an order and never received it due to negligence of UPS leaving my package outside in a common area in the rain. My package was stolen Fashion Nova is refusing to issue a refund talking about UPS sent a picture that the package was delivered which happens to be the same picture I sent of the package outside on the steps in Brownsville Brooklyn. I have been purchasing things from you for a while. But for yal to treat me this way is horrible. My 2 daughters could not dress the way the wanted for their graduation. As a single mom trying to give my kids rewards for their accolades this really hurt!”

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Posted 2 months ago

“The items I purchased were very high quality and fit perfectly. Got many, many, compliments. My only issue with Fashion Nova is that dark skinned models are not represented the same as the lighter skinned models. Would like to see more brown skinned models.”

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Posted 2 months ago

“I never known about fashion nova my son suggest that I try this site out. I was looking for a formal dress long story short I ordered two dresses the first dress I tried on and I didn’t like it. I sent it back. The other one I had to keep so I was waiting on my refund. They told me I can’t have a refund I received a gift card so I use the gift card to order some items which came up to $69 and some change I’m still waiting on those item to come. I cannot contact no one from fashion nova. It is ridiculous that you cannot contact this company when there is an issue that needs to be handled by a live person. First time shopping will not be us a Customer again. time shopping on this site once I get my stuff. Poor customer service.”

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Posted 3 months ago

“FRAUD ACTIVITY no reply 😭”

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Posted 3 months ago

“They’re scammers. Get your funds back gmail in my bio”

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Posted 3 months ago

“Scammed for $670K. Recovered everything with Harry Lucy’s help. harrylucy*977@*gmail.*com | WhatsApp: + 4 4 73 8 8 6 9 7 9 5 8”

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Posted 4 months ago

“I’m extremely disappointed with Fashion Nova’s refund policy. It’s completely unfair and honestly puts people off ordering from them. I placed an order and ended up needing to return some items — not only did I have to pay for the return out of my own pocket, but the shipping address they gave me turned out to be invalid. Now I’m stuck with items I don’t want, out of pocket for return shipping, and left with no real solution. It’s frustrating and feels like a complete scam. Most companies these days offer free or easy returns, but Fashion Nova makes it as difficult as possible. Definitely not ordering again — not worth the hassle or the risk.”

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Posted 4 months ago

“It makes me very happy to wear sexy clothes”

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Posted 5 months ago

“Sup*reme*asset*7*@*gm*ail.*com Help me get my Investment back after my withdrawals were Blocked because of fraud.”

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Posted 5 months ago

“I bought a black and white jumpsuit on sale. When I received it, it was dirty. It has make up on ,the shoulders were dirty all around it even on the legs. It shows that somebody was wearing it.”

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Posted 6 months ago

“French colonists, New Orleans was once the territorial capital of French Louisiana before becoming part Fashionnova CUSTOMER SERVICE +1 8O5 41O 56OO Fashionnova PHONE NUMBER +1 8O5 41O 56OO 𝗙𝗮𝘀𝗵𝗶𝗼𝗻𝗻𝗼𝘃𝗮 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗘𝗥𝗩𝗜𝗖𝗘 +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 𝗙𝗮𝘀𝗵𝗶𝗼𝗻𝗻𝗼𝘃𝗮 𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕𝗘𝗥 +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 Fashionnova CUSTOMER SERVICE +1 8O5 41O 56OO Fashionnova PHONE NUMBER +1 8O5 41O 56OO of the United States in the Louisiana Purchase of 1803. New Orleans in 1840 was the third most populous city in the United States,[17] and it was the largest city in the American South from the Antebellum era until after World War II. The city has historically been very vulnerable to flooding, due to its high rainfall, low lying elevation”

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Posted 7 months ago

“I Lost hope? That's where I was after a significant financial setback due to fraud. But then I found MR BENITO GABRIEL who is a recovery agent and everything changed. He dedication and knowledge were nothing short of astounding. The team’s diligence shone through as they meticulously analyzed my case, offering regular updates that truly eased my mind. Thanks to their cutting-edge methods tailored to my unique situation, not only did I recover my lost funds, but I also turned a profit in a timely manner. If you're in need of expert financial recovery services, look no further. 𝐄𝐦𝐚𝐢𝐥 —𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

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Posted 7 months ago

Fashionnova is rated 2.0 based on 2,869 reviews