I had an issue with my order and initially reached out to the team, where I was told the matter would be escalated and I’d receive a response as soon as possible. Unfortunately, I never heard back—despite multiple follow-up attempts on my part. Eventually, I returned to the website and submitted a new request, expressing my disappointment with the complete lack of communication and making it clear that, at that point, I wasn’t even expecting a response. Only then did I receive a reply—stating that because I mentioned not expecting a response, my ticket was closed. This is incredibly frustrating and unacceptable. I reached out more than once and was ignored until you decided to close the matter without resolution. In the end, I lost both my money and the product I ordered. Based on this experience, I would not recommend shopping with your company. The way this was handled reflects a serious lack of accountability and customer care. The products can be great but If you run into any issue with your order, don’t expect them to care.