Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,894 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,894 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“Obsessed with their jeans and crop tops. Perfect for night outs!”

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Posted 4 months ago

“Great customer service - helped me exchange an item super quickly.”

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Posted 4 months ago

“I love how they always have new drops. Never out of style with FN!”

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Posted 4 months ago

“Amazing quality! The product exceeded my expectations. Fast shipping and great customer service. Will definitely order again.”

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Posted 4 months ago

“Amazing quality! The product exceeded my expectations. Fast shipping and great customer service. Will definitely order again.”

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Posted 4 months ago

“Amazing quality! The product exceeded my expectations. Fast shipping and great customer service. Will definitely order again.”

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Posted 4 months ago

“Good quality product. Delivery was fast and packaging was excellent. Highly recommend!”

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Posted 4 months ago

“Great service! I was very satisfied with the product quality and customer support.”

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Posted 4 months ago

“Horrible! Never again! I bought a coat and waited wayyyy to long to receive it and the tracking said it was here and it wasn't for weeks! There is NO contact phone number its constant back and fourth emails that take forever as well. Then I finally get it and realize its cheaper now and they would not credit me for the amount as I paid more than it is selling for now. So I decide to send it back and it costs more than the coat to send it back! THEY DO NOT PAY TO SEND BACK! And now if I do send it back I will only get it refunded at what its selling for now NOT (SALE) what I paid for it originally! DO NOT BUY FROM HERE!”

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Posted 4 months ago

“The quality surprised me for the price. Really comfy and stylish pieces.”

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Posted 4 months ago

“Fashion Nova is the most unreliable company I’ve ever ordered from. They constantly push these huge promotions to lure people in, but the moment you place an order, they can’t keep up with the supply and demand they created themselves. On top of that, they false advertise “One Day Shipping” just to get you to check out faster—but it NEVER arrives in one day. I’ve paid for One Day Shipping multiple times and not once has it shown up on time. Instead, every order has an “exception,” which basically means they took my money and didn’t deliver what they promised. This isn’t a one-time mistake; this has happened 4-5 different times, which proves they know exactly what they’re doing and just don’t care. They refuse to refund shipping properly and try to push store credit like that fixes anything. Their customer service is useless, their logistics are a mess, and the company is misleading customers on purpose. I’m done ordering from this scam of a brand.”

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Posted 4 months ago

“The quality surprised me for the price. Really comfy and stylish pieces.”

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Posted 4 months ago

“Ordered a set for my birthday - fit like a glove! Definitely shopping again.”

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Posted 4 months ago

“My go-to for trendy outfits. Always getting compliments when I wear FN!”

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Posted 4 months ago

“Love Fashion Nova! The jeans fit perfectly.”

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Posted 4 months ago

“( CONVENTCHARGE.ORG) exceeded my expectations with swift refunds and outstanding customer support. Their professionalism made a tough situation seamless. Highly recommended!"”

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Posted 4 months ago

“I just placed as an order with Fashion Nova and after checking out I noticed that the address defaulted to my old Address even though I entered my new address. I have tried to contact fashion nova with no look and when I check to see if I can change it online it says no. Most companies have an option to change your shipping address or cancel an order if the order has not shipped. This is very inconvenient to the customer and needs to be changed. I really need my item for Halloween.”

Helpful Report

Posted 4 months ago

“I’ll start by saying that I’ve made more than 75 purchases from Fashion Nova since 2018, and I have proof to back that up. Recently, I placed an order worth $440, which I never received. I contacted their customer service, and Fashion Nova told me that it wasn’t their problem and that they aren’t responsible for a missing package. However, in reality, the merchant is responsible for the order until it is received by the customer. If the package is not received, the merchant must refund the customer. Since they made no attempt to help me, I contacted the Consumer Protection Office in my country (Canada). They advised me to contact my bank and file a chargeback request, which I did. After that, Fashion Nova reached out to me, suddenly claiming they wanted to help, but since there was already an active chargeback request, they said there was nothing they could do. Now, I placed another order afterward, and I received it yesterday. My order was missing one of the sets I purchased and instead included a pair of boots — which I never ordered at all! I contacted customer service again, and so far, I still haven’t received any response from them. I’ll probably have to contact my bank again to dispute the missing item. This is theft, Fashion Nova! See the photos below. The item I originally ordered was a pants and top set, but instead, I received a pair of boots!!!”

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Posted 5 months ago

“Dealing with the situation left me overwhelmed and unsure of where to begin. While searching for help online, I came across IGRINC.ORG through several positive reviews and recommendations. I decided to reach out, and their prompt and professional response immediately set them apart. The team took the time to listen carefully, understand every detail of my case, and respond with genuine care and patience. It was clear they were focused on finding the best possible solution rather than offering generic advice.”