Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,811 Reviews

23 %

of reviewers recommend Fashionnova

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Metrics

2.0

Based on 2,811 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“Chinese mob money laundering company. The US Justice Department will be conducting an inquiry into the retail practices as soon as they complete the prosecution of the Trump case.”

Helpful Report

Posted 1 year ago

“Is it legal to withhold customer's funds when orders are delivered to the wrong address!!!!. IF YOU HAVE FUNDS TO GAMBLE WITH ONLINE, FEEL FREE TO ORDER FROM FASHIONNOVA I purchased a lot of items from this company and separated them into three orders. One of my order was delivered to me and the other two were incorrectly delivered by their courier to a different address. I reached out to the shipper for proof of delivery. The pictures provided by the courier have been emailed to FASHIONNOVA. The proof of delivery clearly shows that my items were delivered to two different houses, my home and an unknown address. I have reached out on several occasions for my refund but I am yet to receive any viable response. There is no live chat or phone number, just an automated email response from an unknown customer service representative. I am being penalized for error made by their shipper. I am about to loose over $300 dollars. AGAIN, DO NOT ORDER FROM THE ONLINE STORE.. IF YOU HAVE ISSUES, YOU ARE ON YOUR OWN.”

Helpful Report

Posted 1 year ago

“Package was never delivered and i keep getting the run around from both fashionNoVa and the shipping company….they lost a loyal customer and y’all go ahead and keep buying if you want. It’s only a matter of time til they steal from you too.”

Helpful Report

Posted 1 year ago

“Terrible customer service. I asked about my order that appeared to be stuck and was told it was processed and would be arriving on time. Date given for delivery I emailed and my items I ordered almost 3 weeks before Christmas was cancelled due to system error. Not receiving my gifts and waiting 7 business days for a refund. Y’all suck.”

Helpful Report

Posted 1 year ago

“Fashion nova customer service is inexistente. They are the worst fashion brand out there. Useless”

Helpful Report

Posted 1 year ago

“Absolutely hate fashionnova and they’re customer service, nice clothes but no refunds, exchanges only and you have to pay for the return shipping. My package said delivered and I reported it to the carrier they said it was lost on their end but since it said delivered it was none of their concern. Really hate them honestly and barely shop there unless it’s an allbsolute must have”

Helpful Report

Posted 1 year ago

“I reached out to Fashion Nova about their carrier said they delivered my package to the leasing office...but my office say they have not received anything. They sent me a general email saying that my package was delivered on this date and check my neighbors and carrier (mind you this is their carrier of choice...LSO) and good luck locating my package. I will not be ordering from them again, never had a problem before but this experience has changed my mind.”

Helpful Report

Posted 1 year ago

“I had never purchased from them before but saw them advertised a lot on social media. My first thought was their promotions never materialized or were a bit deceptive. I hit the bullet and took advantage of a sale and purchased 4 items. Items took a very long time to arrive and 2 out of the 4 do not fit (smaller than their size char indicates), 1 Fits great but looks nothing like the outfit does online and the last one is so difficult to put on and take off you literally need someone with you. Decided to try and return 3 out of the 4 but I’d have to pay for shipping to return them and they don’t even issue refunds. I’d be stuck having to buy more stuff from them even though I would probably never shop heee again. Customer service is non existent.”

Helpful Report

Posted 1 year ago

“I placed an order that the delivery service confirmed that they took to the wrong address and was unable to retrieve it when they went back. Fashionnova keeps saying they confirmed my order was delivered to me, but ONTRAC says they were never called by Fashionnova because if they were they would get the report. I forward the email to Fashionnova that they sent me that says as much and says Fashionnova should reimburse me, but they won't even contact ONTRAC and refuse to reimburse or credit my order. This is HORRIBLE and i will not let it go!”

Helpful Report

Posted 1 year ago

“The worse company ever!! I already had a bad experience with them last year. But this time I ordered about 20 items since 30/11 and received only 3 of them Today the 12/15 (which is 2 weeks later). Where are my other stuff? When I want to cancel the order they only offer to email me an e-gift card once they receive the package back. This is a big scam.”

Helpful Report

Posted 1 year ago

“I ordered some items on 11/30/22. Didn’t get a follow email with shipping/tracking info until 3 days of the supposedly delivery date, which was two week later 12/13/22, then got a email saying delivery will be delayed until 12/14/22. Well I still haven’t got it. Fashion Nova told me they are not responsible for missing and delayed packages. To wait 72 hours because the delivery might be slow and I won’t be able to get a refund and they don’t give refunds in the form of payment, only a credit issued. NEVER AGAIN will I shop with them. These companies make so much money off customers and don’t supply the customer service, customers deserve! Not to mention they don’t communicate through phone.”

Helpful Report

Posted 1 year ago

“Ordered on Nov.25th, selected standard shipping because it said 3-7 business days. Almost 3 weeks later and still no delivery. My delivery estimate also went from December 2nd to December 13th. And now it’s been “in transit” lost and not a single update on the tracking page for over 8 days. Iv sent COUNTLESS emails with the same flippin questions and it’s always some stupid automated “typed out response” or some $7 gift card. I never get my actual questions answered and I’m leaving the 19th and I need my stuff for this trip… it went from “3-7 business days” to 16 days and counting with zero updates. Like I don’t even know where my order is lol… REDICULOUS.”

Helpful Report

Posted 1 year ago

“They literally took 2 weeks to deliver my items. When reaching out to their support team all they did was lie on the dates and did nothing to accommodate the matter. Still to this date haven’t received my order. Very displeased!!! Shein would never!!!!!”

Helpful Report

Posted 1 year ago

“Placed an order on 11/26. It finally shipped on 12/04. The company they are using for shipping is GLS. I received a message on 12/05 saying my packages were delivered. I knew that was not the case, as I am the manager of my building and no deliveries were made by that time in the morning. The photo of the "delivery" is on the ground outside of some rundown house with bars on the windows, not an apartment building. I live in a large apartment building, which is why I provided my apartment number. When you google the address I provided my building is the only place that shows up. Fashion Nova will not provide any kind of update or help until it's been 72 hours. I have already waited weeks for my package and now I'm being told there's nothing they can do. The emails are all computer automated, and there is no number to call. This has cost me over $200. The delivery company is also giving me the runaround and both FN and GLS keep telling me the package was delivered. I have spent thousands of dollars with this company in the past, and this is insane that they won't do a single thing but take your money and ignore you. They say they are not responsible for packages that are stolen or picked up by someone else, however the awful delivery company THEY decided to use DELIVERED IT TO THE WRONG PLACE...and somehow that's MY fault? This needs to be fixed immediately.”

Helpful Report

Posted 1 year ago

“Fashion nova uses LaserShip and they are thieves they will take a picture of your package as if they delivered it but they really steal and fashion nova will not except responsibility . I will never shop here again they are all thieves.”

Helpful Report

Posted 1 year ago

“This is crazy how fashion nova has so many bad reviews. I use to order from this company a few years ago and never had a problem until now. My package was suppose to be delivered Wed on the 30th and I kept checking the tracking on the website and it kept saying TBD. I email the company and they said that the oder has got lost in transit and said a few time that it's not there fault that's the delivery fault. I asked for a refund since my package didn't get delivered and I never received it they say your refund is put in what 5 to 7 business days to receive your refund smh won't order from this site again.”

Helpful Report

Posted 1 year ago

“Missing order o well Fashion Nova will not replace or refund your money so please be aware.Customer never right”

Helpful Report

Posted 1 year ago

“Worst customer service. They are a fraud they do not refund when you ask for a return they give you gift credits. The delivery dates are not accurate and no support is received”

Helpful Report

Posted 1 year ago

“Terrible customer service! Tried using the 40% discount several times, none of them worked! No one responds to emails either! Absolutely terrible service! Probably will never shop there again! Still no response!”

Helpful Report

Posted 1 year ago

“Do Not I repeat Do Not order from Fashion Nova, their customer service is the worst.. I’m telling all my family and friends and whoever will listen to not purchase from this Company. Any company that doesn’t have a way to speak with a live person does not value you. I never received the merchandise and the store credit code they issued does not work. The reply I received was to clear cache, use another browser or use another device. Really but I tried all these things and to no prevail the code still doesn’t work. This has been going on for over a month and now no replies. Us as customers need to stick together and show them this is unacceptable business, when their sales are low they will eventually get the picture and make changes. They have lost my business for sure.”

Helpful Report

Posted 1 year ago

Fashionnova is rated 2.0 based on 2,811 reviews