Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,898 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,898 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality is trash and they refuse to accept return returns on items that per their own policy clearly qualify for a return. They then refused to provide an explanation, specific to an item as to why it cannot be returned, despite their policy, indicating that it can. I I’ve never felt that I’ve wasted money more than shopping with this brand and never will I ever do it again. I’m even more upset that I didn’t stop to do the research on this brand before purchasing, if I had, I would have seen that they’re known for faking their reviews and for scamming customers in this way. I was ignorant and thinking because the reviews on their website were great that that meant anything at all. It’s absolutely disgusting in today’s economy to take advantage of customers in this way.”

Helpful Report

Posted 5 days ago

“They went above and beyond my expectations. After dealing with several disappointing support teams, they were the first to genuinely understand my case. Their consistent communication and effective results made all the +1--- (706) --25--1--08--54 difference.”

Helpful Report

Posted 1 week ago

Helpful Report

Posted 1 week ago

“Don’t purchase anything from this company, my daughter bought 2 dresses for a charity event costing £180, far to small but she’s only a size 12/1, they expect her to pay £60 to return them and no money back just a gift card. Disgusting and awful customer service”

Helpful Report

Posted 3 weeks ago

“Stole from me I returned my wide leg floral jeans and never received a refund or klarna adjustment 2/25. 1ZHE83319077661421”

Helpful Report

Posted 4 weeks ago

“Very disappointment with your refund policy and my recent return experience. This was my first time ordering from Fashion Nova, and unfortunately, it has not been a positive one. I was unaware that refunds are not issued back to the original form of payment and that customers are instead limited to receiving store credit. Had this been clearly communicated prior to purchase, I would have reconsidered placing my order. It is extremely frustrating to be stuck with merchandise that does not fit and a gift card for items I am now hesitant to purchase. A more transparent and customer-friendly refund process would make a significant difference, especially for first-time buyers. I hope you will consider reviewing how your return policy is presented and possibly re-evaluating the policy itself. Clear communication upfront helps build trust with customers. Sincerely,”

Helpful Report

Posted 1 month ago

“The quality isn’t there for the following: clothes, the customer service and the delivery time that’s never on time. The outfits that are on the model aren’t the same when it arrives to your doorstep. If I could give zero stars, I would.”

Helpful Report

Posted 1 month ago

“This company is a scam. I purchased a number of items and they only half sent half of them. I reported items were missing and they refuse to resolve the issue. So I am now out of pocket by $100. I tried to escalate it and now they aren’t even replying. The other items that I did get were terrible quality and the seams were falling apart.”

Helpful Report

Posted 1 month ago

“Terrible customer service, you have no way to get help and only receive store credit and you have to pay for your own shipping lable to return item and some of their clothes are poor quality. I hate them for that.”

Helpful Report

Posted 1 month ago

“They are a scam. They keep your money and give you E-gift cards on returns to their terrible fitting and horrible fabric products. Especially coming from Canada just to return the product cost me 48.00 cdn. Not worth the money or hassle. save yourself from buying from this site.”

Helpful Report

Posted 2 months ago

“Avoid Fashion Nova at all costs. I was sent pants that were clearly worn and already washed, yet sold as new. That alone is unacceptable. What makes this worse is that I have been trying to resolve this for over a month with absolutely no success. Fashion Nova hides behind an AI-only customer service system that is completely useless. It repeatedly asks for the same information and photos I have already provided multiple times, and there is no phone number or way to speak to a real human being. This company makes it nearly impossible to resolve legitimate issues, leaving customers stuck with defective or used items. I still have no resolution. Save yourself the frustration and do not buy from Fashion Nova.”

Helpful Report

Posted 2 months ago

“Do not choose the one day delivery. I had an event to go to and chose the one day delivery giving myself at lease 2 days to arrive. Now it looks like I won’t receive the dress till 3 days later completely missing my event. I intend to return the dress to get back my money. 1day shipping sound not turn to ground shipping after paying extra for the service. Please go elsewhere if you are on a time crunch.”

Helpful Report

Posted 3 months ago

“Avoid at any cost. Never got my order, no contact or means to contact customer service.”

Helpful Report

Posted 3 months ago

“I placed my order and 10 minutes later sent a email to have it cancelled since I no longer needed the order. I was told in order to receive a refund I had to receive the package. I asked them why I would like for it to be cancelled, they replied back the next day saying the order has been processed and is now being shipped. Now they are not issuing me a full refund at all actually and is trying to only process it by gift card saying it’s due to the order being processed but they are the ones who forced the delivery. The customer service sends auto reply and does not address each concern directly even after asking for it to be escalated.”

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Posted 3 months ago

“AVOID At all costs. Never got my stuff. No refund. Avoided all.contact”

Helpful Report

Posted 4 months ago

“I had never from fashion nova and i will NEVER order again. The clothing I ordered is he poorest quality of clothing I have ever seen. I can only return one jacket in which I did not know i would not be able to return them if I was not satisfied. I just wasted 87.00 that will be putting in the give away bag.”

Helpful Report

Posted 4 months ago

“Their scrubs are small if your size is M order L. For their returns you have to pay shipping fee.”

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Posted 4 months ago

“Horrible! Never again! I bought a coat and waited wayyyy to long to receive it and the tracking said it was here and it wasn't for weeks! There is NO contact phone number its constant back and fourth emails that take forever as well. Then I finally get it and realize its cheaper now and they would not credit me for the amount as I paid more than it is selling for now. So I decide to send it back and it costs more than the coat to send it back! THEY DO NOT PAY TO SEND BACK! And now if I do send it back I will only get it refunded at what its selling for now NOT (SALE) what I paid for it originally! DO NOT BUY FROM HERE!”

Helpful Report

Posted 5 months ago

“Fashion Nova is the most unreliable company I’ve ever ordered from. They constantly push these huge promotions to lure people in, but the moment you place an order, they can’t keep up with the supply and demand they created themselves. On top of that, they false advertise “One Day Shipping” just to get you to check out faster—but it NEVER arrives in one day. I’ve paid for One Day Shipping multiple times and not once has it shown up on time. Instead, every order has an “exception,” which basically means they took my money and didn’t deliver what they promised. This isn’t a one-time mistake; this has happened 4-5 different times, which proves they know exactly what they’re doing and just don’t care. They refuse to refund shipping properly and try to push store credit like that fixes anything. Their customer service is useless, their logistics are a mess, and the company is misleading customers on purpose. I’m done ordering from this scam of a brand.”

Helpful Report

Posted 5 months ago

“( CONVENTCHARGE.ORG) exceeded my expectations with swift refunds and outstanding customer support. Their professionalism made a tough situation seamless. Highly recommended!"”

Helpful Report

Posted 5 months ago

Fashionnova is rated 2.0 based on 2,898 reviews