Name: Fashionnova
Rating: 1.97

“I am very disappointed with Fashion Nova. I purchased items earlier today, which said I could get a next day shipping and I still have time to do this next day shipping in two hours and some change. I finally put my order in once I got my order in it said something about shipping I put in for one day shipping because I didn’t know. I thought that’s what I was supposed to do to get this stuff. You know the one day shipping understood that I paid 2599 for the shipping and I’m still not getting my items they still telling me. I’m not receiving myself until the 21st I’m not able to talk to anyone. I keep emailing them. They not responding to me in a way that I need to be able to say I need to speak to a human being whatever happened to people speaking to someone it’s gotta be able to have to be able to speak to someone Fashion Nova their clothes they OK but I really just don’t like shopping with them. I don’t like the quality of how to treat customers. And I want my clothes. I just paid $100 for this stuff to make sure I can get it. You know in one day and I still haven’t received my stuff. I’m still not getting my stuff until the 21st. I just don’t appreciate it. I need a live person”

Helpful Report

Posted 1 week ago

“I am very disappointed with Fashion Nova. I purchased items earlier today, which said I could get a next day shipping and I still have time to do this next day shipping in two hours and some change. I finally put my order in once I got my order in it said something about shipping I put in for one day shipping because I didn’t know. I thought that’s what I was supposed to do to get this stuff. You know the one day shipping understood that I paid 2599 for the shipping and I’m still not getting my items they still telling me. I’m not receiving myself until the 21st I’m not able to talk to anyone. I keep emailing them. They not responding to me in a way that I need to be able to say I need to speak to a human being whatever happened to people speaking to someone it’s gotta be able to have to be able to speak to someone Fashion Nova their clothes they OK but I really just don’t like shopping with them. I don’t like the quality of how to treat customers. And I want my clothes. I just paid $100 for this stuff to make sure I can get it. You know in one day and I still haven’t received my stuff. I’m still not getting my stuff until the 21st. I just don’t appreciate it. I need a live person”

Helpful Report

Posted 1 week ago

“I had a return, they gave me an store credit in a gift card, I never received the code, the account is showing the credit but I can't use it because I tried so many times to get the code and still son't get it. They don't have any way to contact them, I tried through IG and they didn't reply”

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Posted 2 weeks ago

“The quality is trash and they refuse to accept return returns on items that per their own policy clearly qualify for a return. They then refused to provide an explanation, specific to an item as to why it cannot be returned, despite their policy, indicating that it can. I I’ve never felt that I’ve wasted money more than shopping with this brand and never will I ever do it again. I’m even more upset that I didn’t stop to do the research on this brand before purchasing, if I had, I would have seen that they’re known for faking their reviews and for scamming customers in this way. I was ignorant and thinking because the reviews on their website were great that that meant anything at all. It’s absolutely disgusting in today’s economy to take advantage of customers in this way.”

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Posted 1 month ago

“They went above and beyond my expectations. After dealing with several disappointing support teams, they were the first to genuinely understand my case. Their consistent communication and effective results made all the +1--- (706) --25--1--08--54 difference.”

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Posted 1 month ago

“They went above and beyond my expectations. After dealing with several disappointing support teams, they were the first to genuinely understand my case. Their consistent communication and effective results made all the +1--- (706) --25--1--08--54 difference.”

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Posted 1 month ago

“Don’t purchase anything from this company, my daughter bought 2 dresses for a charity event costing £180, far to small but she’s only a size 12/1, they expect her to pay £60 to return them and no money back just a gift card. Disgusting and awful customer service”

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Posted 2 months ago

“Stole from me I returned my wide leg floral jeans and never received a refund or klarna adjustment 2/25. 1ZHE83319077661421”

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Posted 2 months ago

“Very disappointment with your refund policy and my recent return experience. This was my first time ordering from Fashion Nova, and unfortunately, it has not been a positive one. I was unaware that refunds are not issued back to the original form of payment and that customers are instead limited to receiving store credit. Had this been clearly communicated prior to purchase, I would have reconsidered placing my order. It is extremely frustrating to be stuck with merchandise that does not fit and a gift card for items I am now hesitant to purchase. A more transparent and customer-friendly refund process would make a significant difference, especially for first-time buyers. I hope you will consider reviewing how your return policy is presented and possibly re-evaluating the policy itself. Clear communication upfront helps build trust with customers. Sincerely,”

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Posted 2 months ago

“The quality isn’t there for the following: clothes, the customer service and the delivery time that’s never on time. The outfits that are on the model aren’t the same when it arrives to your doorstep. If I could give zero stars, I would.”

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Posted 3 months ago

“This company is a scam. I purchased a number of items and they only half sent half of them. I reported items were missing and they refuse to resolve the issue. So I am now out of pocket by $100. I tried to escalate it and now they aren’t even replying. The other items that I did get were terrible quality and the seams were falling apart.”

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Posted 3 months ago

“Terrible customer service, you have no way to get help and only receive store credit and you have to pay for your own shipping lable to return item and some of their clothes are poor quality. I hate them for that.”

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Posted 3 months ago

“They are a scam. They keep your money and give you E-gift cards on returns to their terrible fitting and horrible fabric products. Especially coming from Canada just to return the product cost me 48.00 cdn. Not worth the money or hassle. save yourself from buying from this site.”

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Posted 3 months ago

“Avoid Fashion Nova at all costs. I was sent pants that were clearly worn and already washed, yet sold as new. That alone is unacceptable. What makes this worse is that I have been trying to resolve this for over a month with absolutely no success. Fashion Nova hides behind an AI-only customer service system that is completely useless. It repeatedly asks for the same information and photos I have already provided multiple times, and there is no phone number or way to speak to a real human being. This company makes it nearly impossible to resolve legitimate issues, leaving customers stuck with defective or used items. I still have no resolution. Save yourself the frustration and do not buy from Fashion Nova.”

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Posted 4 months ago

“Do not choose the one day delivery. I had an event to go to and chose the one day delivery giving myself at lease 2 days to arrive. Now it looks like I won’t receive the dress till 3 days later completely missing my event. I intend to return the dress to get back my money. 1day shipping sound not turn to ground shipping after paying extra for the service. Please go elsewhere if you are on a time crunch.”

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Posted 4 months ago

“Avoid at any cost. Never got my order, no contact or means to contact customer service.”

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Posted 5 months ago

“I placed my order and 10 minutes later sent a email to have it cancelled since I no longer needed the order. I was told in order to receive a refund I had to receive the package. I asked them why I would like for it to be cancelled, they replied back the next day saying the order has been processed and is now being shipped. Now they are not issuing me a full refund at all actually and is trying to only process it by gift card saying it’s due to the order being processed but they are the ones who forced the delivery. The customer service sends auto reply and does not address each concern directly even after asking for it to be escalated.”

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Posted 5 months ago

“AVOID At all costs. Never got my stuff. No refund. Avoided all.contact”

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Posted 5 months ago

“I had never from fashion nova and i will NEVER order again. The clothing I ordered is he poorest quality of clothing I have ever seen. I can only return one jacket in which I did not know i would not be able to return them if I was not satisfied. I just wasted 87.00 that will be putting in the give away bag.”

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Posted 6 months ago

“Their scrubs are small if your size is M order L. For their returns you have to pay shipping fee.”

Helpful Report

Posted 6 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Fashionnova Reviews