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Fashionnova Reviews

2.0 Rating 2,811 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

2.0

Based on 2,811 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Fashionnova 1 star review on 28th February 2023

Fashionnova 1 star review on 28th February 2023

Fashionnova 1 star review on 28th February 2023

Fashionnova 1 star review on 28th February 2023

Fashionnova 1 star review on 27th February 2023

Fashionnova 1 star review on 27th February 2023

28

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THIS IS THE WORST experience I have had with a company. I made 2 orders purchases , the first order was delivered to the wrong address and after emailing them several times during which they suggested that I was not telling the truth even when the picture of the delivery door clearly isn’t my address. The told me I should go ask my neighbors as if I worked for fashion nova. The other order which was delivered at the right address is missing over 10 items . After numerous emails, they are refusing to take ownership for the error, I am still to date without merchandise that I paid for. I am truly disgusted by their lack of empathy and just disrespect way they conduct their business. This was my first time ordering from them and until they fix this I with no end give review of my distaste. WORST DELIVERY WORST CUSTOMER SERVICE POOR BUSINESS ETHICS”

Posted 7 months ago

“This company is a scam. I was fraudulently charged for which I did not authorize”

Posted 8 months ago

“I ordered a package with a total of $194. The carrier placed the package on the wrong porch and took a delivery photo. In the photo you can clearly see the address on the house as “317” which is nowhere near my shipping address. The carrier advised me by email that they notified fashion nova that the package was lost by the driver. Fashionova refused to reship or refund my order. They repeatedly told me “the order says delivered” but never addressed that it was delivered to the wrong address. They showed no concern or regard. 2 weeks later and past my trip, I still have no package and they refuse to replace or refund. The photo with the incorrect address is big as day when you track the package. They asked for a photo of my house showing the address (even though my shipping address was obviously not 317 from the start). I sent the photo 4 times just for them to still tell me that can’t help me. Ridiculous scammers. I will never ever order from them again. I’ve never dealt with a company so this ghetto or shiesty.”

Fashionnova 1 star review on 22nd August 2023

Posted 8 months ago

“Do not order from these if your in the uk! They lost my parcel and basically said nothing they can do I need to sort it! Even though cost me £11 for delivery!! I complained and they and they offered me store credit! Like I would ever shop again I want my money back!! Messaged on twitter for them to Publicly say oh they will get this sorted for me and to dm them. To be ghosted since and not had any replies! shame on the brand I want my money back!!”

Posted 8 months ago

“don’t order from fashion nova, just go to SHEIN. charge you for everything and when you need to something back they charge you and only give you store credit not your money back. this place is horrible I see why they was sued more than once. I can see a third law suit come through. DON’T ORDER FROM FASHION NOVA.”

Posted 8 months ago

“do not buy here!! If you want to return or exchange something, they do not refund your money, they only give you credit to buy something else and most of the clothes are defective, horrible quality Fashion nova bad company 👎”

Posted 8 months ago

“My code didn't take I noticed when I checked out informed them immediately sorry we don't cancel orders and will only give you FASHION NOVA MONEY! I Have ordered from them before and shipping was an issue and again shipping is late my orders went from arriving yesterday to in transit today . Terrible customer service as you will never speak to a live representative. So YES THEY DESERVE 1 ⭐”

Posted 9 months ago

“I will never order from Fashion Nova again! My package was delivered to the wrong apartment! UPS did an investigation and it was determined my package was misdelivered -- I never received my order! From the time I received the message my package was at the front door (but wasn't) I sent multiple messages to Fashion Nova via the website. No one ever replied. In addition, an UPS agent advised me after the investigation information was sent to Fashion Nova to advised I never received my order and UPS was waiting on them to reply so my case can be closed. Fashion Nova never replied back to UPS. Not to mention, I used Afterpay. Afterpay keeps sending messages to submit payment. I refuse to pay for merchandise I didn't receive. Finally, I figure out a way to email Afterpay the UPS investigation information that was email to me. The person who replied via advised me to dispute the order. Fashion Nova is using the email communications to get over on their customer. How can you refuse to not help your customers and Why is Fashion Nova refusing to contact the 3rd parties like Afterpay to say hey this customer didn't receive their, so they don't owe anything please update all information according or reply back to the shipping companies when evidence has been provided! Fashion Nova is becoming a fraud by using the email communications as way to take customers money! I'm begging you please don't order from Fashion Nova because if your package is misdelivered or something goes wrong, they won't respond, and you won't get your money back!”

Posted 9 months ago

“Dresses arrived too short/damaged/dirty, and they are not giving money back for any reason, no cancellations, no customer support! Complete scam! Stay away!”

Posted 9 months ago

“Worst website to order off of. Do not recommend. Nothing ever comes true to size and they do not return money to credit cards.”

Posted 9 months ago

“I wrote this to be posted on the Better Business Bureau's site with 1000's of other bad reviews from customers who had similar or same kinds of bad experiences with Lasership and I just sent it to my state attorney general too. I also sent the BBB a complaint letter. So far I haven't heard back from them. My shirt from Fashion Nova was originally supposed to be delivered on July 6, but I checked on this site early on Sunday July 2, and it now said that it was going to be delivered this day, it said it was out for delivery but a few hours later it said that they attempted to deliver it but couldn't because of security and signature reasons. I gave instructions on Ontrac's site which is a part of Lasership for them to please call me when they are ready to deliver my order because the intercoms are broken at my apartment building and only USPS has a key and they always leave my items securely inside on the first floor,and I have had items stolen left outside by Fedex,UPS etc. Lasership customer service agent called me back about an hour before they claimed to deliver my package and he said he sees my instructions and he assured me that I would get my package today. Shortly After 11 am on Sunday July 1, I got A phone call from Lasership telling me the delivery guy was outside my building I asked what side of my building A Or C she said C and said he left it there so I went Down just 1 or 2 minutes later but there is *NO* package inside or outside the front or back doors! I called and left my number with Lasership for them to call me back but they never did and I sent them an email too but I haven't gotten anything back. On July 3, I saw on Fashion Nova's site that my second package was going to be delivered by Lasership by July 10, so I canceled it, their site said Sorry we'll try to do better, then a few minutes later they sent me an email saying that they couldn't cancel it because it's already been processed! I'm sure this order won't be delivered either,it will be a miracle if it does. I deserve and want my $29.04 back! Lasership absolutely should be shut down out of business, I signed a Change.org petition yesterday that over 8000 signed to Protect Your Packages! Permanently Shut Down Lasership! And there are 1000's of customers on many other review sites besides here saying the same complaints about them. I never even heard of Lasership before and I and other customers didn't choose to use them,the store I and they bought it from unfortunately did. Ontrac sent me an email still falsely claiming it was delivered and Fashion Nova is unjustly listening to them!”

Posted 9 months ago

“My order number is 49794565. My item did not look like photo. It was a dress that look more like a rag. Thin, see through, threads coming off. I had to pay $8 to return. Then post office lost my package, so fashion nova refused to give me store credit. I was out $30 for dress plus the $8 for the return label. Customer service is garbage and return policies are poor. Quality of clothes is pretty bad also.”

Posted 9 months ago

“I ordered a lot of items and they send it in 2 package which I only received one of the package that only was half of my order and the carrier that they used marked delivered but I never received my package and now I have to pay more than $500 dollars because they customer service can’t help and can’t do nothing about it”

Posted 10 months ago

“Don’t do it! Fashion Nova has a horrible return policy. I ordered multiple items final cost was over $150, half of the items didn’t fit and the other half did not look like the picture, but Fashion Nova would not allow me to return the items that did not look like pictures, because they were on sale. Cool! However, the other items did not fit were returned, but Fashion Nova only offers a store credit. I do not want to do business with Fashion Nova, but I am forced to use my store credit on products I do not like. Remember, they do not refund your money back to your card; only store credit. Don’t waist your money and time!! Find a reputable fashion store with legitimate customer oriented refund policies.”

Posted 10 months ago

“Let me walk you through the math: order an item and pay shipping, return the item and pay return fee, now what little is left over is returned as store credit. So your choice is between keeping your shoddy product or getting store credit to buy more shoddy products??”

Posted 11 months ago

“The thing I don’t like about fashion nova is you go return a item in the store you ordered online they mostly tell you oh this item have to be returned through usps why if you got from the same place they you are paying for shipping it sucks I ordered a medium dress it have no stretch at all”

Posted 11 months ago

“I wish I could give negative stars!!!!!!!!!!!!!!!!!!! this place sucks by far!!!!!!!!!! the worse experience!”

Posted 11 months ago

“I strongly urge you to think twice before ordering from Fashionova due to their extremely unfair returns policy. If you return anything you purchase from them they will not refund you - only give you store credit. Extremely poor customer service - but Fashionova do not care about this. They want to hold on to your money as they know the percentage of us that will reorder using that store credit is limited (meaning they keep your money but also have the opportunity to sell the item you returned making further profit). You’ve also lost money on the original shipping fee plus the return shipping fee.”

Posted 11 months ago

“This is the worse place to buy anything and get a refund or do a return. They charge you separately for each item you return and ontop of that you cannot get your money because they refuse to let you spend it anywhere else except with. Them. They give a gift card. Fashion Nova is a thieving business that does not give a damn about it's customers. People need to boycott.themboycott.”

Posted 11 months ago

“I’m so embarrassed I ordered so much from Fashion Nova. This last month I made a $500 dollar order. It Never got delivered to me. Fashion Nova sent me the same automatic message saying my package was delivered to the local customs office. The package was 4 hours away, it did not once got delivered to my house and fashion Nova refused to do anything. I’ve never felt so sick about a company and I’m literally in tears.I will never EVER order from them again and Im damn ashamed I ever did! You bet I will be on my Instagram and TikTok sharing this story as Fashion Nova SCAMS customers. BE CAREFUL”

Posted 1 year ago

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Fashionnova is rated 2.0 based on 2,811 reviews