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Fashionnova Reviews

2.0 Rating 2,811 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

2.0

Based on 2,811 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Fashionnova 1 star review on 28th February 2023

Fashionnova 1 star review on 28th February 2023

Fashionnova 1 star review on 28th February 2023

Fashionnova 1 star review on 28th February 2023

Fashionnova 1 star review on 27th February 2023

Fashionnova 1 star review on 27th February 2023

28

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Y’all are scammers and y’all will be hearing from the bbb and my lawyer y’all have to stop I work hard for my money and I will not let this go like all the others but not me my lawyer will be emailing y’all real soon and I am disputing the charges”

Posted 3 months ago

“This is the third time ordering from them and shipment took extremely long,,, and tried to email them several times with absolutely no response!!”

Posted 5 months ago

“I’m willing to sue this company for keeping my money and force a store credit on me”

Posted 5 months ago

“Fashion Nova continued to have delayed deliveries..but manages to get a day deliveries to other customers during their promotion. It’s ridiculous! They are becoming consistently unreliable.”

Posted 8 months ago

“My last two orders have been delayed for an unreasonable time in arriving. I’ve noticed that if you order items just before they offer the 1 day shipping offer, my order is waylaid. If you can get packages to people in one day, it should never take 2 weeks for an order to be delivered. I am dissatisfied with the service.”

Posted 9 months ago

“After all this my blouse was delivered today July 8, a whole week and a day later after trhey insisted they delivered it on July3 ! I had bought from Shein a similar blouse not long after my Fashion Nova blouse wasn't delivered and I like the look of the Fashion Nova one better, and I also bought a similar outfit but it's not short sleeve like the one I bought from Fashion Nova, I wouldn't have spent this extra $ that I can't usually afford if this hadn't happened, I bought the outfit from Shein not expecting to receice it from Fashion Nova, it's supposed to be delivered on July 10.”

Posted 9 months ago

“I not sure why there are some reviews that say items are of good quality. They are not. They also, only partially refund you if the sell out of the item after you buy it. The are not upfront about their return policies.”

Posted 11 months ago

“Customer service is poor. Never received an item I ordered and emailed them asking for the item several times, only to never receive it. Shipping takes about a week and a half! Just ridiculous!”

Posted 1 year ago

“Fashionnova is crazy! I saw a pink jumpsuit on their website in December for about 35.00, now today I am seeing that very same jumpsuit for 64.00 and there is a notification next to it saying buy one get one free!! I was totally appalled because all they did was up the prize of the jumpsuit and now claiming if you buy one you get one frre..RIDICULOUS!! It just means that if you do pay the 64.00 for the jumpsuit you are basically buying two jumpsuits at the original price of 34.00..That is so underhanded....that is why I will choose SHEIN ANYDAY OVER FASHIONNOVA. Shein do not play those sneaky deceiving games as Fashionnova does.”

Posted 1 year ago

“I ordered some items on 11/30/22. Didn’t get a follow email with shipping/tracking info until 3 days of the supposedly delivery date, which was two week later 12/13/22, then got a email saying delivery will be delayed until 12/14/22. Well I still haven’t got it. Fashion Nova told me they are not responsible for missing and delayed packages. To wait 72 hours because the delivery might be slow and I won’t be able to get a refund and they don’t give refunds in the form of payment, only a credit issued. NEVER AGAIN will I shop with them. These companies make so much money off customers and don’t supply the customer service, customers deserve! Not to mention they don’t communicate through phone.”

Posted 1 year ago

“They need to stop using lasership as a carrier their stealing items saying delivered and never was smh”

Posted 1 year ago

“Their quality is bo bad lately yet the price is very high unless they have a sale. I’m done with them,they have have nice tracksuit but not good quality at all.”

Posted 1 year ago

“Paid for the expedited shipping missed by two days, no need to advertise for something you can't deliver.”

Posted 1 year ago

“I've ordered from them about 3 times now. I will say: if you don't live in the States, I do not recommend as their return policy is absolute garbage (they don't cover return shipping for international orders). Bought $500 worth of items, wanted to return 4 that didn't fit for about $128-ish and shipping from Canada back to them cost at least $58-60 so in the end, I'm getting roughly $60 back. The cost benefit wasn't worth it for me this time. Sizes are hit and miss unless you have a BBL/model body type. I def. will not bother ordering from them again.”

Posted 1 year ago

“It’s a love/hate relationship with fashion nova.. do they stock the best jeans I’ve ever worn? Yes. Are most of their other items a little size inaccurate and overpriced? Also yes.. in my opinion. Being in Australia I’m always expecting the shipping to take a little longer, however, this time I paid for express shipping and it been over a month with no package and I am pretty disappointed. But will I continue to make purchases? More than likely.”

Posted 1 year ago

“I’m reading these awful reviews prior to having any bad experience w fashion nova. I did order a dress from them that was estimated to be delivered Friday April,15. I checked again today and now it’s saying it’s punched back to Monday the 18th, which is the day after I actually need it by. I just hope that they don’t disappoint when it comes to shipping and delivery and that somehow they get it to me ahead of time. For all that I can go back to SHEIN bc at least they would give me a wider ran green estimate and even be early. I really don’t wanna deal w any mishaps w fashion nova 🙄”

Posted 2 years ago

“When I first began using this online store, shipment and returns were great !! NOW shipment take weeks and in some cases are not even shipped. E-gift cards for returns take mutiple emails with customer service telling you to check your spam for the e-gift cards days to weeks after the supposed credit was issued. How ironnic that the email response to the query comes to your email but the e-gift credit somehow is LOST in cyberspace.. The redundant email from customer service telling you to check SPAM mail implies the customer who has written 3-5 emails telling them after checking SPAM mail the e-gift credit has not been recieved must be a LIAR ILLERATE, BLIND, OR DUMB. After 5 emails I am still waiting on refund...... Altough, Fashion Nova have some cute items the hassle and frustration is no longer worth the products.”

Posted 2 years ago

“I used to absolutely LOVE fashionnova until just recently! I placed an order and did RUSH shipping so that I could have it to wear for my birthday. I placed the order on what I believe was the 11th and my order was supposed to be delivered on the 14th. I followed the tracking and was ready I even followed FedEx tracking. So the 14th I got a text and email saying delivered I literally kid you not I was flying down the stairs immediately! No order no FedEx truck nothing! About 5 minutes before getting them I was outside but ran into the house because I forgot something. I asked my neighbor had she seen a FedEx truck she says no. Anyway I contact fashionnova they took me to wait a few days but in the mean time credited me for my shipping 21.55. Still waiting to hear back and emailed them again that I had not received my order after going back and forth with them I received an email saying I got a refund of 21.55. So maybe I’m a little slow but my original order was 85.13. I believe they owe me more back!! I am sooooo upset !! I honestly just wanted them to send the order out again because I still needed it but they instead just sent me a refund that was not even close to what I paid!! Never again!”

Posted 2 years ago

“The products have gone down drastically. It's crazy. They see horrible quality and all these prices give every reason to make you think that it comes straight from China. The sizes are way too small.”

Posted 2 years ago

“Ordered my item 1st January it's now 14th February and still no item”

Posted 2 years ago

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Fashionnova is rated 2.0 based on 2,811 reviews