Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,811 Reviews

23 %

of reviewers recommend Fashionnova

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Metrics

2.0

Based on 2,811 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No customer service to call with issues never received my product but still had to pay for it!!!! The USPS said they delivered it to an incorrect address but because they have no customer service I am out the money!!!! I do not recommend”

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Posted 2 years ago

“Sizes are all messed up and beware of returns. for returns you will have to pay shipping and you will get a gift card from them. You will never receivw your money back”

Helpful Report

Posted 2 years ago

“Last three years I have been a dedicated supporter of Fashion Nova. Not sure what happened during the end of 2021 going into 2022 but they are falling off. Fake shipping dates that change on a drop of a dime. Damage packages received at their shipping facility with no feedback to customer. It now takes up to (3) weeks to receive your order from them. Customer service email support is ghost, will not respond at all. Can not get anyone on the phone. I currently have a $150.00 order that I have yet to receive, orderd (3) weeks ago! Only resort now it appears is to file a BBB complaint. Sadly my relationship with Fashion is over, which sucks because they have some really nice clothes.”

Helpful Report

Posted 2 years ago

“i have been waiting on my package over a week, going on two weeks . First they sent me a delivery date on the 19th Then they said the 22nd And now i get a text it should have arrived this morning at 9:22 still no package I need this outfit for Saturday . Very disappointed with Fashion Nova”

Helpful Report

Posted 2 years ago

“There clothes runs way too small. If you selling clothing for small waist thick thigh women especially jumpers please have elastic in waist so we can pull it over our thighs. Now I am a large size 12/13. Fashion nova large is way to small and xl can barely fit. Please resize your clothing appropriately. I still order but if it's too small I just pass it on. The return process is a hassle”

Helpful Report

Posted 2 years ago

“Ive ordered from Fashion Nova so many times and never had an issue. I had a $200+ order and suddenly my package was "delivered" but nothing was delivered. I reached out to Fashion Nova and the tracking company (lashership) and apparently I cant get my money back or even a credit to reorder my lost items. I have never had this problem before. If you want customers to continue shopping with you, then maybe get a better shipping company or allow refunds or credits for missing items. Super annoying never shopping there again.”

Helpful Report

Posted 2 years ago

“Bad service they stolen more 1,660.05$ before one year And before one week i pay vip shipping to delivery my package in 3-4 day for my birthday but now day6 and nothing come why fashion nova hasn’t handed my backage to dhl why my order hasn’t any movement why!!! Ineed support”

Helpful Report

Posted 2 years ago

“I will never pay for Rush shipping again. I placed orders twice for express/rush shipping deciding to give it one more try just in case the first time was a fluke. It wasn't, I will never waste money one it again. Also, beware they only give store credit for returns.”

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Posted 2 years ago

“Fashion nova has the worse shipping ever. Never processes or ships as promised. Don’t pay to expedite. You won’t get it.”

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Posted 2 years ago

“Don’t get expedited shipping it never comes on time I would only suggest getting from here if your willing to wait a while. I’ve ordered for here a few times and normally get with in 1-3 weeks but I ordered on Boxing Day and spent 275$ and I heard nothing for two months and got in contact with fashionova and they told me to contact DHL. I’ve only just received a refund gift card. I was trying for ages but was no use not six months later they have refunded me”

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Posted 2 years ago

“To be honest I have always found fashion nova clothes absolutely lovely have been ordering a long time.I ordered February 17th and for the first time my order hasn’t come yet getting quite concerned.”

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Posted 3 years ago

“My issue is the same as everyone else, I ordered $82 worth of clothes from Fashion Nova on November 27 and I have yet to receive my items. It says that it's been delayed on December 11 in Woodridge, IL and to contact OneLiveX for more details...”

Helpful Report

Posted 3 years ago

“I normally have a great experience with fashionNova when they shipped through FedEx and UPS. As of recently they have changed shipping companies to Lasership. The worst shipping company ever. Still have not received my package I ordered over a month ago. They sent a text yesterday saying it was “delivered” but I never received any of my items. My order is over $300”

Helpful Report

Posted 3 years ago

“I like FN clothes but their shipping is terrible. I placed an order Dec. 2, received a email 2 weeks ago saying it was ready to ship , and still no tracking number or information estimated delivery. I sent a few emails to them, only received a robot response. There's no point of contacting them , I asked for a refund , got a automatic response. Their shipping carrier sucks when they do send it out, they will say the package was delivered when it wasn't. I probably won't order from them anymore , its a pain to return things and scamming people.”

Helpful Report

Posted 3 years ago

“Ordered over a week ago and my package still says, “ready to ship” but hasn’t. Starting to wonder if it will ever ship. Not happy. Especially because the last 3 things I’ve bought from them were coming apart at the seams when they arrived. This is the last time I buy anything from fashionNova”

Helpful Report

Posted 3 years ago

“I ordered November 30 it’s December 14 and the order was supposed to arrive on the 7, carrier told me that they haven’t received the order? I don’t even know where my package is!!”

Helpful Report

Posted 3 years ago

“Besides this experience I would rate Fashionova 4.8. Usually the shipping is on point for Fashionnova for me but not for this transaction. I ordered earlier in the pandemic and the tracking was still way accurate than this. TDLR: The tracking info is not working. My package is later than the estimated delivery date and still not delivered. The following is my experience. Nov. 23: ordered clothes. Spent about $83.00 Nov. 23: say the clothes shipped; estimated delivery Dec. 3 Nov. 28: email with estimated delivery for Nov 29 Nov.: 29: tracking number stops giving updates and the package's last location is Tennesse. Dec. 2: messaged them about not getting any tracking info 7 Dec. 3: they give some generic message about how lots of packages are delayed because of Black Friday. I message them back and tell them I bought it a week before Black Friday. Dec. 4: send them another email about how I ordered before Black Friday and that the tracking info is not updating Dec. 5: another email about Black Friday shopping when I told them I did not order on Nov. 27th or later Currently: No idea when my package will arive, if it will arrive. Idk whats up.”

Helpful Report

Posted 3 years ago

“Very cheap clothing, that is not at all what is displayed on the site. It’s false advertisement. I have been waiting for almost a month to be refunded, I have filed a few complaints and have heard nothing back. The only reason I’m leaving two stars is because I had good luck with a pair of jeans from them, but literally everything else either looked cheap or didn’t fit at all. My advice is you get what you pay for, the prices are so cheap for a reason. Plus you run the risk of never getting your money back if you try to return something! Stay away!”

Helpful Report

Posted 3 years ago

“Fashion nova would be decent but when talk buy enough to get free shipping they use the cheap LaserShip service to deliver your package which never ends up in your hands. Emailed them and they never responded.”

Helpful Report

Posted 3 years ago

“The clothes are NOT as advertised. For example, the Mesh Tank Top is see-through. Cheap quality, bad delivery. I will put my advice on the media”

Helpful Report

Posted 3 years ago

Fashionnova is rated 2.0 based on 2,811 reviews