When I first began using this online store, shipment and returns were great !! NOW shipment take weeks and in some cases are not even shipped. E-gift cards for returns take mutiple emails with customer service telling you to check your spam for the e-gift cards days to weeks after the supposed credit was issued. How ironnic that the email response to the query comes to your email but the e-gift credit somehow is LOST in cyberspace.. The redundant email from customer service telling you to check SPAM mail implies the customer who has written 3-5 emails telling them after checking SPAM mail the e-gift credit has not been recieved must be a LIAR ILLERATE, BLIND, OR DUMB. After 5 emails I am still waiting on refund...... Altough, Fashion Nova have some cute items the hassle and frustration is no longer worth the products.