I never known about fashion nova my son suggest that I try this site out. I was looking for a formal dress long story short I ordered two dresses the first dress I tried on and I didn’t like it. I sent it back. The other one I had to keep so I was waiting on my refund. They told me I can’t have a refund I received a gift card so I use the gift card to order some items which came up to $69 and some change I’m still waiting on those item to come. I cannot contact no one from fashion nova. It is ridiculous that you cannot contact this company when there is an issue that needs to be handled by a live person. First time shopping will not be us a Customer again. time shopping on this site once I get my stuff. Poor customer service.