Fashion Nova has disappointed me in the biggest way. I started ordering from this online store because of its popularity and at first I thought that they offered quality service. Instead, I have been robbed. I made an order weeks ago and NEVER received my items. I contacted fashion nova several times to inquire. A representative admitted that the package was lost in transit. Then they stated it was delivered and proceeded to change the status of the package online. Since then I have contacted the carrier and they have been very helpful in providing proof and even sending numerous emails to Fashion Nova explaining that the item was indeed lost and therefore it was never delivered. Fashion Nova even after admitting that they received these emails has STILL decided to NOT issue a refund or replacements. I spent a lot of money and it will never happen again. I do not know if it is because I am not a celebrity or so but they just do not care. BE CAREFUL!!