On the app and website it says spend $75 free shipping to USA and Canada. I am Canadian, so I paid in CAD and my sub total before taxes was $95.40, so you would think because it was over $75 it would be free shipping. No, upon checkout it says shipping $11? Why? I paid over $75 CAD. I contacted the customer service and they calculated it in USD which was less then $75 before taxes, in USD. I told them and took a screenshot of my order that the sun total was over $75 in CAD. They just passed me off and didn’t offer any solution or reason why I was charged for shipping.
There is nothing on their website or app that verifies that the amount has to be in USD for free shipping.
This is false advertising and fraud.
3 years ago
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