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Anonymous
I placed an order from them and changed the address in the shipping area to the correct address. Once the order was placed, it reverted back to my old address so I reached out to them about changing the address. Literally 2 hours after the order was placed and they state that they cannot change the address which means that I won't receive the items. So then I quickly re order and verify the address change, and once again, it reverted back to my old address. This is now 2 orders that they state that they cannot change, basically immediately after the order was placed.
So then I ask to cancel the orders. Guess what? They can't cancel the orders either. So now I have 2 orders that I cannot receive and cannot cancel when just ordered. So then I ask, if I by some chance can get the packages shipped to me from my old address that they are shipping it to, can I return them for a refund. Guess what again? No refunds. Only store credits.
Terrible company to deal with. Now I'm out 300 dollars and won't receive the items, and even if I did, no refund.
2 years ago
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Fashionnova has a 2.0 average rating from 2,858 reviews