They’re scammers, thieves and provide the worst customer servicr I’ve ever experienced. In summary; my shopping cart pushed through an order before I had the chance to input a 30% discount code and gift card (the gift card was from a previous order that they refused to refund). I immediately contacted their customer care team to cancel the order and even called my credit card company to ensure that the order was not processed. My credit card company said that the transaction was still pending, so Fashion Nova would need to cancel the order, otherwise I would need to dispute the charge after it goes through. I then received an email from their extremely unhelpful customer care team saying that they cannot cancel the order, which is ridiculous!! I didn’t authorize the order / it was a glitch on their end - why would I process an order and pay full price when I have a 30% coupon code and a gift card?!?! Since their customer service team is of no help, I emailed both their CEO, Richard Saghian & their VP of e-commerce Julian Wilson - but neither bothered to respond to me. What kind of service is this??? Thieves, and scammers. The most frustrating experience ever & leaves me with no choice but to dispute through my credit card company. Like really?? all this cuz their site glitched on me. I would never recommend this site to anyone. Spend your money where you’ll get proper service.