I would like to begin by saying this is my first experience with this company and my last! Love the selection, but customer service & order execution is a FAIL. 1. They will charge your card the FULL AMOUNT of your order BEFORE ANYTHING IS SHIPPED ! Other companies charge you once the item is shipped! 2. NO REFUNDS. Only Store Credit 3. NO Live customer service. 4. Never Received My FULL ORDER -it's been Over a Month! and They Refuse to Cancel the items they didn't ship either! So basically they have my money AND the ITEMS! 5. NO Notice as to WHEN the Missing items will be sent out! 6. My original shipment was delayed for weeks – I had to resort to emailing them to get to the bottom of the delay. They emailed back and said I could have a discount ‘on my next order’ for this inconvenience. However, I asked it to be applied to this order. They did - but applied it to ITEMS THEY NEVER SHIPPED. 8. The Partial Shipment of Items they DID send, arrived in a torn box, sagging at one end and full of holes on another side. Not the most professional presentation once I opened it either. 5. Zero notification as to why items were excluded from my shipment. 4. Packing Slip has different “REASON CODES” than their online Return Form. I already filled out the codes on the Packing Slip as I tried items on. ( Will the Packing Slip with the Return Codes listed suffice? If they devise an excuse to not credit me the requried amount of the items returned I'll make another post.) I asked PLEASE DO NOT SHIP THE ITEMS EXCLUDED FROM MY ORDER a month ago! They said they can't cancel items they didn't ship yet!! ?? Selection is great- but myriad other companies out there with great selection that HAVE better return policies, customer service you can speak with, better shipping times, and order fulfilment. Once my 'Store Credit' runs out - that is the last I'll deal with them. NOT a RETURN CUSTOMER