My one and only experience with Fashion Nova has been far from satisfactory. I tried to cancel my order just about 5-10 minutes after I placed it because I went back, looked at the size chart, and realized I ordered 2 items (both bra and panty sets, which they don't take returns on) that would be to small. Their sizing is weird on their website, bra and panty sets are listed as small, medium and large, not by cup size, which I thought was odd. After going back I saw the large size would be a 36C bra, I wear a 38DD so I wanted to hopefully switch sizes or cancel if need be. I emailed coustomer service (which is a joke, you receive back this long generic message, Hey Nova babe!!! Thanks your your loyalty, blah blah blah. Even tho this is my first and only time shopping with them) they told me in the email that they can't change the size of an order once it has been placed. I emailed them back requesting to cancel my order (again) and they email me back a couple days later asking, are you positive you want to cancel your order, I replied yes please cancel my order. Now I understand they were trying to stall this process, because once the order reaches their distribution center it can't be cancelled. So now I'm stuck with 2 sets that don't fit, and look much cheaper than the picture online, and I can't return them. I wish they would have just cancelled my order day one like I requested in the first place. When I received my order, I was missing a pair of tights. I emailed them back to ask them about it and they told me their distribution center was short items and that they had refunded the tights before they mailed my package.. no they did not the pice on my bank statement says the same as what was changed online I have not received any refund from them. I tried to call their 1 800 number and I'm still on hold the entire time I've written this review (about 20 minutes) not sure If anyone is even on the other side of the phone. Horrible coustomer service. I wouldn't advise anyone to shop with this company.