Placed an $84 order (used a coupon) for 1 jacket, 2 shirts, 2 pair of earrings back on November 17th. Got free 2 day shipping. Items took FOREVER to update from PROCESSING to SHIPPED. I contacted customer service which was no help whatsoever. He finally emailed me and let me know that it shipped and I was like YAYYYYY - until today November 28th - when my package arrived. They did not send the $69 jacket that I ordered! Not only did I have to wait for 11 days to get my items, but they just don't send the most expensive item in the order? But surely took my money. Not even a courtesy email to let me know it will not be coming or they will issue a refund. I would NOT be ordering from them again. I ordered from BOOHOO in the UK and even THEY stand by their shipping and customer service methods - they email you and issue a refund right away if something you ordered isn't in stock. I can live with that. But this. . . .JEEZUS NO.